This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Location Close to shopping center!
Really served my purpose Attended the Internation Music Festival--about 5 mi away. the price was right, facilities were adequate for my purpose, though I was only in the room to have breakfast and sleep, take a shower, press clothes, watch a little TV and that's about it.
good deal Room was clean, kitchenette was clean and functionable, pool area is kept nice. Overall I was satisfied for the price. I was slightly irritated that the volume on the television wouldn't exceed 14 and I had to keep the closed caption on. Also they charge 4.99 for wireless access. Good experience but I will stay somewhere else next time I am there on business so I can hear the tv and get free wireless.
overall good hotel only issue I booked a two bed suite, I confirmed a two bed suite, when I arrive I got two separate rooms each with a bed, not joining. So my husband and I had to stay in separte rooms with our son
Older building-excellent employees This property has seen better days. No hair dryer in unit. Pillows were stained. Needs updating in the bathroom. Would not stay again especially with other newer hotels just down the street.
Needs some work Ok room, nothing special. Applliances had signs on them saying out of order. Check out policy is strict. If you stay an hour past check out they charge an additional day. Staff was friendly and helpful and the neighborhood is safe and secure.
Somebody tried to break in our room, so we left the middle of 2am and place was horribly dirty with old food and hair. And the cherry on top was when I charged two separate prices for two rooms when I only payed in one, I couldn’t stay in the room for how sticky the rug was. I’ve warned everybody to stay away. And the hotels ignoring my messages now. Never again in my or my children’s life.
Business response:
Dear Paul, We are deeply sorry to hear about the distressing experience you encountered during your stay. The safety and comfort of our guests are our highest priorities, and your report of a possible break-in attempt is extremely concerning. The cleanliness issues you described are unacceptable. Additionally, the billing discrepancy and lack of response to your messages are not reflective of the service we strive to provide. Your feedback has been escalated to our concerned team for immediate review and follow-up. We sincer... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.