Extended Stay America - Cleveland - Great Northern Mall

Janet 

on Expedia

12 years ago

Convenient, quiet, priced right. We arrived at 4pm (check in is at 3), but had to wait 20 mins before we could go up to our room since one of their housekeepers didn't show up for their shift, which put them behind schedule. The staff was very kind an apologetic. Once we did made it up to the room, it was very clean and tidy. No frills, no extras, just a clean/relatively comfortable room. Mattress was a bit unforgiving, but I slept well enough. We are traveling back to the area later this summer and plan on staying there aga... read more

Tammy 

on Expedia

12 years ago

The only complaint I had was we booked a nonsmoking room and when we got there they said they did not have one available only a smoking room. They did upgrade our room size but I will NEVER stay in a smoking room again. The smell was so bad I went out and bought inscents to mask the smell. Otherwise it was a very nice, economical stay. 

clevelandrocks216 

on Expedia

12 years ago

Great hotel! We absolutely loved it! The location was great, the room was very clean, the staff was very polite and helpful and the price was just right! We are definitely going back very soon! 

Anonymous 

on Expedia

12 years ago

Requested a non-smoking room but got a smoking room. The cigarette smell gave me a headache. Had to but 2 cans of Febreeze. 

Cathy 

on Expedia

13 years ago

easy to get to It was easy to get to once I got there. After the first trip in and getting the room, since it was hailing out, I had my kids just wait in the door. When I came back in with a load, the fire alarm was going off. When the clerk called the fire dept. after about 3 min, they were not even on there way. The only down side is, it would be nice to have more than 3 of everything. 

Anonymous 

on Expedia

13 years ago

noisy heater and no shampoo There was no shampoo even when I asked at the desk. My heater turned on every ten minutes waking me up most of the night. You would think if they added nearly ten dollars tax they could have at least given me a small shampoo. 

Rich 

on Expedia

13 years ago

Exceeded expectations I read reviews of this hotel prior to booking, so I had expected the hotel to be dated, which it is. However, the hotel (& room in particular) was clean, the bed was sufficient the shower was certainly acceptable. What exceeded expectations was the friendly and accommodating service. We have an infant, and a "pack and play" was offered at no additional charge. Considering the price, service and acceptable accommodations, this stay exceeded our expectations. A special "thank you" to Michelle.