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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Breakfast. There was almost nothing in breakfast.
Way to phone it in you guys Not great. They denied receiving any details from hotels.com around my request for accommodations. I reported that we were bringing a service animal and that I have some mobility issues and would benefit from a room near the elevator or common area. I always send this well in advance so that the hotel can figure out where to put me that will make sense. They put me about half way down the hall which is not great. When we got to the room I had to spend the first several minutes documenting the dama... read more
i paid extra so i could have a room with a kitchen and we were told they would have appliances we could request and when we did we were told there was none. i went to the store to buy my own, just to find out the stove didnt work. tried all 4 burners & none got hot. not only that, i had my baby crawling on the floor that was dirty especially around/under the beds.
We had a reservation for four people, and they only provided us three pillows. Even after asking repeatedly, we never got that fourth pillow during our entire stay, as they said there were no more pillows in the entire hotel.
Disappointed It wasnt like it was when I first came to the place year's ago tge furniture was old looks like the furniture when it was first Built Everything original disappointed upgrade slash facelift no pots or pans dishes cups silverware had to eat out
Bathroom wasn't very clean. Hallway smelled like pot
The electricity went out and when I went to the reception to tell them about this situation, they were not there and We had to leave early in the morning.
Business response:
Dear Serhat, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience caused during your visit and understand the frustration it must have created. Reliable service and responsive assistance are essential, and we apologize that this did not meet your expectations on this occasion. Your feedback has been shared with the appropriate teams to ensure greater attentiveness moving forward. We value your input and the opportunity it provides to improve. We hope to offer a more seamless and consider... read more
I cannot begin to describe how terrible this experience was. We were denied towels. We had four people in one room and two people in another room. We were given two towels per room and told that that was enough. We asked for pillows for our pullout sofa and were denied. Despite having a full kitchen. They denied us any type of cups or things to cook food in our room. This hotel advertises that they have a free breakfast but it’s just a granola bar and coffee.
Business response:
Dear Sarah, Thank you for being our guest. We regret that your stay did not reflect the level of comfort and service we aim to provide. We are disappointed to learn that your expectations were not met, and we understand your frustration. Please be assured that your experience has been shared with our team to guide future improvements. Your feedback is genuinely valued, and we welcome another opportunity to restore your confidence and deliver a stay that better reflects our commitment to providing thoughtful hospitality and a... read more
Better options nearby The bathroom had a newer vinyl flooring, but the rooms had very dirty, sticky carpet. There were stains on the walls and I dont even want to know what they were. A stay of less than 8 days will require a fee to have maid service. Their breakfast options consist of instant oatmeal or a packaged muffin. There is no hair dryer ( unless you ask for one at the front desk) and we had 2 (thin) towels for 3 people and one of those was either stained or dirty. The front desk did give us an additional one, but wo... read more
Business response:
Dear Mary, Thank you for sharing your detailed feedback. We’re truly sorry that your stay fell below expectations and that you encountered issues with room cleanliness, amenities, and breakfast offerings. This isn’t the impression we want our guests to leave with. Your comments will be shared with our team so we can address these concerns and make improvements. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.