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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The electricity went out and when I went to the reception to tell them about this situation, they were not there and We had to leave early in the morning.
Business response:
Dear Serhat, Thank you for bringing this matter to our attention. We sincerely regret the inconvenience caused during your visit and understand the frustration it must have created. Reliable service and responsive assistance are essential, and we apologize that this did not meet your expectations on this occasion. Your feedback has been shared with the appropriate teams to ensure greater attentiveness moving forward. We value your input and the opportunity it provides to improve. We hope to offer a more seamless and consider... read more
I cannot begin to describe how terrible this experience was. We were denied towels. We had four people in one room and two people in another room. We were given two towels per room and told that that was enough. We asked for pillows for our pullout sofa and were denied. Despite having a full kitchen. They denied us any type of cups or things to cook food in our room. This hotel advertises that they have a free breakfast but it’s just a granola bar and coffee.
Business response:
Dear Sarah, Thank you for being our guest. We regret that your stay did not reflect the level of comfort and service we aim to provide. We are disappointed to learn that your expectations were not met, and we understand your frustration. Please be assured that your experience has been shared with our team to guide future improvements. Your feedback is genuinely valued, and we welcome another opportunity to restore your confidence and deliver a stay that better reflects our commitment to providing thoughtful hospitality and a... read more
Better options nearby The bathroom had a newer vinyl flooring, but the rooms had very dirty, sticky carpet. There were stains on the walls and I dont even want to know what they were. A stay of less than 8 days will require a fee to have maid service. Their breakfast options consist of instant oatmeal or a packaged muffin. There is no hair dryer ( unless you ask for one at the front desk) and we had 2 (thin) towels for 3 people and one of those was either stained or dirty. The front desk did give us an additional one, but wo... read more
Business response:
Dear Mary, Thank you for sharing your detailed feedback. We’re truly sorry that your stay fell below expectations and that you encountered issues with room cleanliness, amenities, and breakfast offerings. This isn’t the impression we want our guests to leave with. Your comments will be shared with our team so we can address these concerns and make improvements. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management
Dirty
Business response:
Dear Leroy, Thank you for sharing your experience with us. We’re genuinely sorry to hear that cleanliness was not up to standard during your stay. We understand the importance of a clean environment in making one feel comfortable and at ease, and we regret that we fell short of this standard. Your feedback has been shared with our housekeeping team to ensure proper attention is given moving forward. We’re committed to making improvements and hope you’ll consider returning for a better experience next time. Sincerely, Hotel M... read more
Our room #205 smelled like rice and it was missing the tv remote control. The breakfast was meh and there were no napkins.
Business response:
Dear Charlene, Thank you for choosing Extended Stay America and for your honest feedback. We hope your overall experience was worthwhile, but we apologize for the minor hiccups during your visit and will ensure that your comments are passed along to the team so we can continue to improve. It was a pleasure to host your stay, and we look forward to welcoming you back soon for an even smoother and more enjoyable experience. Sincerely, Hotel Management
I've stayed in different Extended Stays hotel but no other like this one, and not in a good way. To start, I made reservations for a 2beds Room. It looked nice and clean in the pictures everything nice until we arrived at the lobby to this specific location! It smelled like cheap motel to be honest, the guy "assigned" to the front desk had a "I don't wanna be here" attitude, breathing loud end everything. We continues to confirm the reservation, give us our key cards and send us in our way, we go to the floor, walk to the do... read more
Business response:
Dear Ashley, Please accept our apologies for the discomfort and dissatisfaction you experienced during your recent stay. We deeply regret that the room conditions and the interaction at the front desk did not reflect the standards we aim to uphold. The well-being of our guests is important to us, and we have shared your comments with our team to ensure that concerns like yours are addressed promptly. We appreciate your feedback and sincerely hope you’ll allow us another opportunity to offer you and your family a more comfort... read more
That is a horrible hotel. Very smelly from the entrance to the room. I asked to give me refund and I will choose another hotel and they declined. Finally my family agreed to stay and my kid is having breathing problem for the bad smell. AC also not working. Front desk also very bad attitude person.
Business response:
Dear Harunur, Please accept our apologies for the discomfort and dissatisfaction you experienced during your recent stay. We deeply regret that the room conditions and the interaction at the front desk did not reflect the standards we aim to uphold. The well-being of our guests is important to us, and we have shared your comments with our team to ensure that concerns like yours are addressed promptly. We appreciate your feedback and sincerely hope you’ll allow us another opportunity to offer you and your family a more comfor... read more
Couldn't wait to reach home to shower The location is good. The kitchen in the room was dirty (stove and walls); the carpet floor was very dirty; I didn't take off my shoes. The good things were the clean and comfortable bed. The hallway was dirty. The front desk staff were friendly. Breakfast was only mini cupcakes (one-inch ones) and coffee (so one kind of snack with coffee, but not breakfast). I definitely will not stay there again. I can pay an extra $20 and stay in a better place where I feel I am staying at a hotel. Af... read more
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry that your visit did not meet expectations. Cleanliness is our top priority, and your feedback highlights areas where we fell short. This will be addressed with our housekeeping team to reinforce the importance of maintaining high standards throughout the property. We also regret that the grab-and-go breakfast did not meet your needs. Your comments are invaluable, and we will work diligently to ensure future guests have a much-improved stay. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.