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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
Dear Leroy, Thank you for sharing your experience with us. We’re genuinely sorry to hear that cleanliness was not up to standard during your stay. We understand the importance of a clean environment in making one feel comfortable and at ease, and we regret that we fell short of this standard. Your feedback has been shared with our housekeeping team to ensure proper attention is given moving forward. We’re committed to making improvements and hope you’ll consider returning for a better experience next time. Sincerely, Hotel M... read more
Our room #205 smelled like rice and it was missing the tv remote control. The breakfast was meh and there were no napkins.
Business response:
Dear Charlene, Thank you for choosing Extended Stay America and for your honest feedback. We hope your overall experience was worthwhile, but we apologize for the minor hiccups during your visit and will ensure that your comments are passed along to the team so we can continue to improve. It was a pleasure to host your stay, and we look forward to welcoming you back soon for an even smoother and more enjoyable experience. Sincerely, Hotel Management
I've stayed in different Extended Stays hotel but no other like this one, and not in a good way. To start, I made reservations for a 2beds Room. It looked nice and clean in the pictures everything nice until we arrived at the lobby to this specific location! It smelled like cheap motel to be honest, the guy "assigned" to the front desk had a "I don't wanna be here" attitude, breathing loud end everything. We continues to confirm the reservation, give us our key cards and send us in our way, we go to the floor, walk to the do... read more
Business response:
Dear Ashley, Please accept our apologies for the discomfort and dissatisfaction you experienced during your recent stay. We deeply regret that the room conditions and the interaction at the front desk did not reflect the standards we aim to uphold. The well-being of our guests is important to us, and we have shared your comments with our team to ensure that concerns like yours are addressed promptly. We appreciate your feedback and sincerely hope you’ll allow us another opportunity to offer you and your family a more comfort... read more
That is a horrible hotel. Very smelly from the entrance to the room. I asked to give me refund and I will choose another hotel and they declined. Finally my family agreed to stay and my kid is having breathing problem for the bad smell. AC also not working. Front desk also very bad attitude person.
Business response:
Dear Harunur, Please accept our apologies for the discomfort and dissatisfaction you experienced during your recent stay. We deeply regret that the room conditions and the interaction at the front desk did not reflect the standards we aim to uphold. The well-being of our guests is important to us, and we have shared your comments with our team to ensure that concerns like yours are addressed promptly. We appreciate your feedback and sincerely hope you’ll allow us another opportunity to offer you and your family a more comfor... read more
Couldn't wait to reach home to shower The location is good. The kitchen in the room was dirty (stove and walls); the carpet floor was very dirty; I didn't take off my shoes. The good things were the clean and comfortable bed. The hallway was dirty. The front desk staff were friendly. Breakfast was only mini cupcakes (one-inch ones) and coffee (so one kind of snack with coffee, but not breakfast). I definitely will not stay there again. I can pay an extra $20 and stay in a better place where I feel I am staying at a hotel. Af... read more
Business response:
Dear Guest, Thank you for sharing your experience. We're truly sorry that your visit did not meet expectations. Cleanliness is our top priority, and your feedback highlights areas where we fell short. This will be addressed with our housekeeping team to reinforce the importance of maintaining high standards throughout the property. We also regret that the grab-and-go breakfast did not meet your needs. Your comments are invaluable, and we will work diligently to ensure future guests have a much-improved stay. Sincerely, Hotel... read more
The beds were beyond not comfortable hard as rock.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. We understand how important a restful night’s sleep is, and we deeply regret that our accommodations did not meet your expectations. Your comments have been shared with our team, and we will work to enhance the quality of our guest experience moving forward. We genuinely value your input and hope you will allow us to provide you with a more comfortable stay in the future. We appreciate your taking the time to review your experience.Sincer... read more
The shower was either hot or cold. Water turned off in the middle
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America. We sincerely apologize for the inconvenience you’ve encountered with the shower temperature during your stay. We understand how frustrating this must be and are actively addressing the issue to ensure it is resolved promptly. Your feedback is essential, and we appreciate you bringing this to our attention. We’re committed to making your remaining stay as comfortable as possible and hope to provide you with a more seamless experience moving forward.Sincerely,... read more
dirty, no amenities, hotel smelled bad
Business response:
Dear Guest, We’re truly sorry to learn about your recent experience and appreciate you bringing these concerns to our attention. It is disappointing to know that the cleanliness and overall environment did not align with our standards, and we sincerely apologize for the discomfort this caused during your stay. Your feedback will be shared with our team to address the issues and improve the guest experience moving forward. Thank you again for your candid feedback; we hope you will revisit us in the future and allow us the cha... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.