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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The beds were beyond not comfortable hard as rock.
Business response:
Dear Guest, We sincerely apologize for the discomfort you experienced during your stay. We understand how important a restful night’s sleep is, and we deeply regret that our accommodations did not meet your expectations. Your comments have been shared with our team, and we will work to enhance the quality of our guest experience moving forward. We genuinely value your input and hope you will allow us to provide you with a more comfortable stay in the future. We appreciate your taking the time to review your experience.Sincer... read more
The shower was either hot or cold. Water turned off in the middle
Business response:
Dear Guest, Thank you for staying with us at Extended Stay America. We sincerely apologize for the inconvenience you’ve encountered with the shower temperature during your stay. We understand how frustrating this must be and are actively addressing the issue to ensure it is resolved promptly. Your feedback is essential, and we appreciate you bringing this to our attention. We’re committed to making your remaining stay as comfortable as possible and hope to provide you with a more seamless experience moving forward.Sincerely,... read more
dirty, no amenities, hotel smelled bad
Business response:
Dear Guest, We’re truly sorry to learn about your recent experience and appreciate you bringing these concerns to our attention. It is disappointing to know that the cleanliness and overall environment did not align with our standards, and we sincerely apologize for the discomfort this caused during your stay. Your feedback will be shared with our team to address the issues and improve the guest experience moving forward. Thank you again for your candid feedback; we hope you will revisit us in the future and allow us the cha... read more
They did not supply the kitchen utensils at either facility desk staff sleep on shift I’d really like a refinf
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We are sorry that you did not receive the kitchen utensils you needed, and we sincerely apologize for the disappointing experience with our desk staff. It’s concerning to hear that the staff did not provide the level of service expected, and we will address this with the team immediately to ensure better performance in the future. Your feedback is invaluable to us, and we’re committed to resolving this issue to your satisfaction. Sincerely, Hotel Management
The side entrance door did not latch securely. Anyone could have entered without a key. The bathroom and kitchen floor were sticky to walk on. Beds were average. Someone started yelling and banging on a door at 6 am, then a few minutes later the fire alarm went off. We were told there was no fire, but the alarm went off two more time. After the alarm stopped, our bathroom fan started to make a horrible noise. The front desk said that the noise was because they were trying to get something to cool down, but there was no fire.... read more
Business response:
Dear Danielle, We sincerely regret the challenges you faced during your stay. A secure and comfortable environment is our priority, and we apologize for any concerns regarding the entrance door and in-room conditions. The early morning disturbances, including the alarm and noise issues, were certainly not the experience we intended for our guests. While safety protocols must be followed in such situations, we understand how disruptive they can be. Your feedback has been shared with our team to ensure necessary improvements a... read more
The beds had bed bugs. We left the property and had to find a different place to stay.
Business response:
Dear Julie, Please accept our sincerest apologies for the deplorable situation you encountered during your visit. Although we regularly treat our accommodations, we will address this with our pest control provider and ensure this is resolved promptly. Thank you for bringing this to our attention. We hope this isolated instance will not prevent you from returning in the future, as we would be honored to have the opportunity to regain your trust. Sincerely,Hotel Management
The room was clean, but it had an odor about the room that was strong
Business response:
Dear Tom, We appreciate you choosing us and for sharing your feedback. While we are pleased you enjoyed the cleanliness of our accommodations, we sincerely apologize for the unpleasant odor you encountered during your stay. Guest comfort is extremely important to us, and we understand how this could have affected your experience. We will review this concern with our housekeeping team to prevent such oversights from repeating. Your comments help us improve, and we truly appreciate you bringing this to our attention. We hope y... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.