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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells bad, dirty bathroom and kitchen
Business response:
Dear Maria, Guest comfort is a top priority, and cleanliness is taken very seriously. Housekeeping procedures follow strict standards, and any concerns brought to our attention are promptly addressed. We appreciate your feedback, as it helps us ensure a better experience for all guests. Your comments will be shared with the team to reinforce our commitment to maintaining a welcoming environment. We hope for the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
There were roaches on the kitchen counter and the oven was dirty.
Business response:
Dear Shana,Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the inconvenience, and we want to extend our apologies for any discomfort you experienced with the kitchen. We will address this appropriately with our team to ensure better services in future. We value your input and hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hotel Management
Not satisfied My stay was not very pleasant. The fire alarm went off and took a long time to deactivate. The room's stove was very dirty and a/c blew a lot of dust and would not warm enough. I would definitely would consider other options next time before staying here.
Business response:
Dear Guest, Thank you for reviewing our hotel. We apologize for the inconvenience you experienced when the fire alarms went off. We sincerely regret the issues you experienced regarding the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address these matters with our team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experien... read more
They canceled our reservation and they did not help us with another reservation, we ended up sharing with a family member. The room wasn’t clean. The bathroom sink when turned on the water would gather in the sink. The door knob was falling off ever time I was trying to open or lock the door. We had to give them our towels to get new ones which weren’t clean either.
Business response:
Dear Iman, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a regular occurrence, we completely understand your frustrations regarding the situation you described. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstandi... read more
Had roaches
Business response:
Dear Guest,Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next vis... read more
Poor hotel conditions
Business response:
Dear Jose, Thank you for choosing us and sharing your feedback. We regret to hear that the conditions did not meet your expectations. Maintaining a clean and well-maintained environment is a priority, and we apologize if this fell short during your stay. Your comments have been shared with our team to address these concerns promptly. We hope to have the chance to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management
Extremely smells No service to rooms on a daily basis and room smelled of mildew
Business response:
Dear Cleo,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about room service and the condition of your accommodations. Our team is committed to providing a comfortable and pleasant environment for all our guests and will address all your concerns appropriately. We are actively working to enhance our services and ensure cleanliness standards are upheld. Your insights are invaluable to us, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.