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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cold shower
Business response:
Dear Jamaris,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the cold shower during your stay. We understand how important hot water is for your comfort, and we are sorry for any disruption this caused. Your comments are invaluable, and we will address this issue with our maintenance team to ensure it is resolved promptly. We appreciate your input and hope you will consider staying with us again in the future, allowing us to provide you with a more enjoyable experience.Sincerely... read more
It was nothing like the pictures on line , the place was dirty and falling apart, the kitchen was not equipped with anything to cook with or eat on , the end tables had chunks out of them ,making them sharp, I went down to the lobby and asked for a refund ,which I did,also when checking in they told us the breakfast would be here in the morning, which he pointed to a table hardly bigger than a tv tray , only had 2 tables to sit at and one of them had some dented can goods and some apples sitting on it , Dobt stay here!
Business response:
Dear Darla, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback; we hope to regain your trust.Sincerely,Hotel Management
Dirty , loud , 3rd floor smells
Business response:
Dear Taimeer,Thank you for sharing your feedback about your recent stay with us. We apologize for not meeting your expectations. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our team to ensure our hotel meets the highest standards of cleanliness. We are also sorry about the noise disruption. Please note that our front desk is always available to help in this situation and make your stay as restful as possible. Your... read more
Horrible front desk staff. I still haven’t gotten my money back after it was canceled.
Business response:
Dear Mayte, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Don’t
Business response:
Dear James, We sincerely apologize for any disappointments you encountered during your stay. We're committed to providing exceptional hospitality to every guest, and we would be honored to have the chance to show you the outstanding stay you deserve in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.