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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You get what you pay for
Business response:
Dear LeTonia,Thank you for sharing your thoughts with us. We understand that value and expectations play a significant role in your stay, and we're sorry to hear that your experience fell short. Your feedback helps us improve, and we will take your comments into account as we strive to provide a better experience for all our guests in the future.Sincerely,Hotel Management
Many rooms appear to be occupied by locals renting for a place to stay. As such they are prone to acting like it is their property and do as they like without regard to others. Noise late into the night, tepid water for showers in my room. Staff reported nothing to be done about that.
Business response:
Dear David,Thank you for sharing your experience with us. We apologize for the noise disturbances and the tepid water issue that affected your stay. We understand that a restful environment and reliable amenities are essential, and we regret falling short. While some of our guests opt for more extended stays, every guest’s comfort and experience should be respected. Your feedback regarding noise and water temperature has been shared with our management team, who are actively exploring ways to address these concerns. We are c... read more
Don't waste your money! Horrible customer service, should probably replace the manager with a person who actually has manners. Not one good experience at this location. Lots of drug deals done on the property, along with fighting and arguing in the hallways, all hours of the night. Definitely not returning.
Business response:
Dear Guest, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
It was not good. Stayed two nights. That was too long. Complimentary breakfast was awful. Coffee was in drinkable. Will never stay at sn Extended Stay America again!!
Business response:
Dear Cynthia, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We have noted your comments regarding the breakfast. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We hope you will give us another chance ... read more
Smelled bad. Pillows were lumpy, holes in the wall and bugs. Stains on the sink. Smelled like an old cigarette. Didn’t shower because it felt dirty. Left as soon as we could.
Business response:
Dear Sheri, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the condition of the room and the unpleasant odor. Your experience does not reflect the standard we strive to maintain. We are addressing these concerns with our team to ensure improvements are made. We hope you will consider giving us another chance in the future.Sincerely,Hotel Management
Cold shower
Business response:
Dear Jamaris,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the cold shower during your stay. We understand how important hot water is for your comfort, and we are sorry for any disruption this caused. Your comments are invaluable, and we will address this issue with our maintenance team to ensure it is resolved promptly. We appreciate your input and hope you will consider staying with us again in the future, allowing us to provide you with a more enjoyable experience.Sincerely... read more
It was nothing like the pictures on line , the place was dirty and falling apart, the kitchen was not equipped with anything to cook with or eat on , the end tables had chunks out of them ,making them sharp, I went down to the lobby and asked for a refund ,which I did,also when checking in they told us the breakfast would be here in the morning, which he pointed to a table hardly bigger than a tv tray , only had 2 tables to sit at and one of them had some dented can goods and some apples sitting on it , Dobt stay here!
Business response:
Dear Darla, Thank you for your review and staying at our hotel. We certainly apologize for the issues you encountered. We have shared your feedback with our team to ensure these concerns are addressed appropriately. Thank you for sharing this valuable feedback; we hope to regain your trust.Sincerely,Hotel Management
Dirty , loud , 3rd floor smells
Business response:
Dear Taimeer,Thank you for sharing your feedback about your recent stay with us. We apologize for not meeting your expectations. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our team to ensure our hotel meets the highest standards of cleanliness. We are also sorry about the noise disruption. Please note that our front desk is always available to help in this situation and make your stay as restful as possible. Your... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.