Extended Stay America - Cleveland - Middleburg Heights

Business response:

Carla, thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our well-equipped kitchen. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your visit to our hotel. We appreciate your recommendation and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. 

Business response:

Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are also sorry we were unable to take advantage of our grab-and-go breakfast. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our well-maintained suite and were impressed by the service provided by our courteous staff. We will be sure to share your compliments with Natalie for taking good care of you. Also, we have alerted our maintenance team about the noisy HVAC unit, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management 

Business response:

Willie, we are glad you enjoyed your time at our hotel. Thank you for your feedback, and we hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review. 

Business response:

Christopher, on behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon for a satisfactory stay. Sincerely, Hotel Management