Extended Stay America - Cleveland - Middleburg Heights

Business response:

Thank you for reviewing your experience at Extended Stay America. We are thrilled that everything went well during your stay and that you were highly impressed with the service delivered by our courteous associates. Your recommendation is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Kimberly, thank you for being our guest. We are glad you liked your well-appointed room. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope you will choose us again whenever your travel brings you our way. Sincerely, Hotel Management 

Business response:

Mimi, thank you for choosing Extended Stay America. We are glad you were pleased with our immaculate accommodations and courteous service. It was our pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Florence, thank you for choosing us and for taking the time to post a review. We are glad you were pleased with most aspects of your stay that you liked our spacious accommodations. However, we apologize for the cleanliness oversights you encountered. We will share your feedback with our housekeeping team and make sure we are more diligent going forward. We appreciate your patience and hope to have the chance to welcome you back the next time you are in our area. Sincerely, Hotel Management 

Business response:

Dominic, thank you for your kind words for Extended Stay America. We are thrilled to know you were highly impressed with our immaculate property and the courteous service you received from our team. On behalf of everyone, we invite you to our property for another comfortable experience. Sincerely, Hotel Management 

Business response:

Zeeshan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and taking the time to review your stay. It was a pleasure reading about the excellent service you received from our associate. This is what we strive to do every day, so we appreciate you acknowledging our efforts. Thank you again for allowing us to be of service. We hope to have the pleasure of doing so again in the near future. Sincerely, Hotel Management 

Business response:

Crystal, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management