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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review.
Very friendly staff, clean room, quiet and comfortable.
Business response:
Christopher, on behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
The property could use some updating. Furnishings, carpet look like they've been around for quite some time.
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon for a satisfactory stay. Sincerely, Hotel Management
Business response:
Thank you for your review.
Almost perfect. I would have given all smiley faces but all I really wanted when I got there was a glass of water and there were no cups anywhere. A couple of plastic wrapped plastic cups would have made it perfect. I suppose that falls under the category of plates and silverware that you have to ask for. Bring your own shampoo etc. None is provided.
Business response:
Kevin, thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. Please know, the dishware and in-suite amenities for your room are kept at the front desk. We regret if this was not communicated to you at the time of check-in. We hope other than this, your experience was a pleasant one and that you will come again soon. Sincerely, Hotel Management
A quick overnight stay
Business response:
James, thank you for choosing us for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read that you had a relaxing and restful night. Thank you for your positive feedback. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Mold and mildew. Really was surprised at how very dirty the entire room was. I have seen some stuff dirty but the fridge door had mold all over it and its black thick mold. Hair inside the freezer and fridge along with mold and mildew. Just sad because i could go on and on with the dirty room. Thick hair inside the tub drain so clogged i had to cut it out with scissorz. Please train the staff to really clean the rooms and not ever let another guest feel so grossed out and disappointed. Thank you for allowing me to have a voi... read more
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. Unfortunately, we may have missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience; therefore, we hope you will give us another opportunity to prove this to you on your next visit. Sincerely,... read more
The property was very clean and well kept. The beds were amazing. I had some problems with the entrance door ..getting it open. Not all of the amenities were in the room...hair drywr, coffee maker
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you liked our well-maintained property and that you enjoyed the comfort of our beds. However, we regret the inconvenience you had due to our entrance door and for your disappointment with the in-room amenities. Please note, the items such as kitchenware and hairdryers are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 886 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.