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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The grab and go breakfast was empty by 9 o’clock. The front desk was always empty.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are also sorry we were unable to take advantage of our grab-and-go breakfast. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
I liked the room set up and the hotel manager Natalie matched price online after deciding to stay extra day and said they would do that any time in future. The only thing that I had trouble with was the heater made a very loud rattling noise.
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you liked our well-maintained suite and were impressed by the service provided by our courteous staff. We will be sure to share your compliments with Natalie for taking good care of you. Also, we have alerted our maintenance team about the noisy HVAC unit, and they are fixing it immediately. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Enjoy
Business response:
Willie, we are glad you enjoyed your time at our hotel. Thank you for your feedback, and we hope to welcome you again soon. Sincerely, Hotel Management
Business response:
Thank you for your review.
Very friendly staff, clean room, quiet and comfortable.
Business response:
Christopher, on behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
The property could use some updating. Furnishings, carpet look like they've been around for quite some time.
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon for a satisfactory stay. Sincerely, Hotel Management
Business response:
Thank you for your review.
Almost perfect. I would have given all smiley faces but all I really wanted when I got there was a glass of water and there were no cups anywhere. A couple of plastic wrapped plastic cups would have made it perfect. I suppose that falls under the category of plates and silverware that you have to ask for. Bring your own shampoo etc. None is provided.
Business response:
Kevin, thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. Please know, the dishware and in-suite amenities for your room are kept at the front desk. We regret if this was not communicated to you at the time of check-in. We hope other than this, your experience was a pleasant one and that you will come again soon. Sincerely, Hotel Management
A quick overnight stay
Business response:
James, thank you for choosing us for your overnight stay. Even though you didn't get to spend much time at the hotel, it is nice to read that you had a relaxing and restful night. Thank you for your positive feedback. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 911 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.