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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lori, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The location was good. The entrance to the office was not appealing. The room was okay. But the sheets and blanket made me itch. Staff person was very cordial even though he was ill. One of the exercising machines was out of order.
Business response:
Thank you for being our guest. Although you liked our ideal location as well as our courteous associates, we are sorry for the issues you encountered. Your feedback will be shared with the concerned team to improve our future guests’ experiences. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Leticia, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great rooms, stinky 2nd floor hallways We had 2 rooms , one on the 1st floor, one on the 2nd floor. Rooms were very nice, beds and couches were comfortable, service was great.The only issue I had was the 2nd floor hallway smelled like marijuana at night
Business response:
Dear Daniel, we are so pleased overall you enjoyed your stay with us. Our team enjoyed hosting your trip and we are so happy you had a comfortable experience. We are, however, sosorry for the inconvenience you experienced due to the smoke smellwithin the hallway areas. We have strict policies where we prohibit smoking so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for being our guest and we hope to welcome you back for another great stay soon. Sincerely, Hotel Manageme... read more
FIRST TIME STAYING AT AN ESA Wonderful. Front desk was extremely accommodating and nice. I had just had surgery and they made my relaxation comforting at this hotel. Definitely coming back
Business response:
Janelle, we love to receive feedback on how we are doing. So, thank you for sharing your very kind comments about your experience at Extended Stay America. We are delighted how much you enjoyed your stay with us and appreciate your kind compliments about our front desk team. We will be sure to share your review with them as they will be so pleased. Thank you again and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not the place to stay for a vacation. Front desk people very nice, no housekeeping unless you stay over 7 days (not told that) rooms outdated and the walls in my room had stains on them. Dog crap all over the place outside and trash bags that were there for days, no outside maintenance. Cable had 30 channels, including 3 showtime (2 were the same) 3 espn and reception was not the best. Don't look for a breakfast! They say their breakfast is an on the go one, what that means is you need to go get something somewhere else beca... read more
Business response:
Shaun, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to... read more
Property is well kept. easy access from parking. dishes were a little short. room was neat and clean
Business response:
Thank you for selecting Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many spots of interest. Your review is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Good location near the Cleveland area. Several restaurants close by and a hospital right down the street if need be. It’s been a quiet stay and the staff has been courteous and helpful.
Business response:
Thank you for the wonderful review of Extended Stay America. We are delighted you enjoyed our convenient location and excellent service. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 859 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.