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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the beds. And parking lot is close to the lobby.
Business response:
Thank you for sharing your experience at our hotel. We are glad you had a good night’s sleep in your cozy bed and that you had a relaxing stay in your room. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Decent Enough Decent, no frills. Had to request dishes and silverware and kitchen items - would have been nice to just have them stocked in the room. Also, "grab and go" breakfast left a little to be desired - granola bars and prepackaged muffins only available. More of a snack than breakfast.
Business response:
Thank you for being our guest. We are sorry you did not like our hotel policies and our breakfast offerings. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Everything was smooth sailing from check in to check out
Business response:
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Suite was large - plenty of room for 6. Good room for the money. Was frustrating to book a room for 6 but only have linens, pillows, and towels for 4. Of course, the front desk was happy to supply these items upon request, but it was frustrating to take several trips to the front desk, one trip for each time we realized we didn't have enough of something. I was told when I asked why the room only had enough for 4 when I booked it for 6 that 4 is the standard when they stock rooms but they are always happy to give extras upon... read more
Business response:
Thank you for the review of Extended Stay America. We are delighted to know you liked the spaciousness of your well-maintained room and that we were able to meet your expectations for a pleasant stay. However, we regret the inconvenience caused due to our hotel policy. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Disappointed The ladies at the front desk where very nice. The whole hotel needs to be updated. The room was not as clean as it should have been. I used almost a whole container of disinfectant wipes.
Business response:
Thank you for your review. We are glad to know that you enjoyed most of your stay with us and liked the service provided by our front desk staff. However, we are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. Feedback such as this helps us to do a better job in the future. We appreciate your feedback and hope you will stay with us again when you return to this area. Sincerely, Hotel Management
Didnt like that we had to ask for towels, plates, glasses, utensils, blow dryer none of it was in the room
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that you did not have a pleasant stay with us. Our hotel is designed for guests, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Front desk was pleasant checking in and out. Room is very dated, and not the cleanest. I wiped everything down before I felt comfortable touching anything (handles, remote, light switches). Carpet is dirty and tacky feeling under your feet. I wore my flip flops the whole time because it freaked me out. At one point someone tried getting in my room. Not sure if it was a legitimate mistake or not, as they were trying to swipe their key, but it was nerve wracking enough. Worked for one night stay til I caught a flight the next ... read more
Business response:
Hallie, thank you for being our guest. We are glad you liked our courteous associates, but we are sorry you were not pleased with the condition of your room, which led to less than stellar stay. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
We unfortunately never made it to Cleveland, Oh. yesterday as our flight from Washington DC was canceled. We will be sure to stay next time. Sorry.
Business response:
Thank you for reserving your stay with us. We regret you were not able to make it up. We hope to have another opportunity to serve you on your next visit this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 4.2 star rating with 886 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.