Extended Stay America - Cleveland - Middleburg Heights

LaSheena 

on Expedia

a month ago

The room smelled, burnt marks on the sinks, 

Neka 

on Expedia

a month ago

The loading process is simply frustrating with broken cheap cartswhen people pay more than enough money and they should have simple doorstoppers for people. Needs better customer service and better cleaning.Some people were awesome.Some people were not. . The leadership was disappointing and the whole the trolley process was simply frustrating. I'm a very optimistic person. So the week became unnecessary and then to not receive a reimbursement. 

Liz 

on Expedia

a month ago

The entire hotel has a smell. Our room stunk and was filthy. The stove was so old and looked like a fire hazard. “Breakfast” was granola bars and packaged muffins. The staff was agreeable and helpful. We ended up checking out early. 

Dahabo 

on Expedia

2 months ago

I didn’t like any thing the room smell so bad ,the keys cannot open the door and breakfast is terrible 😣 

Carolynn 

on Expedia

2 months ago

Not great The hotel is old and in poor condition. Stains on carpet, counters peeling, light flickering, oven nasty. It seems there are many long-term residents there. It was cheap but I don’t think I would stay there again. 

John 

on Expedia

2 months ago

Rooms and hallway musty smelling. 

Aleka 

on Expedia

4 months ago

This property is very outdated. The kitchen counter tops were lifting, couches and chairs were dirty and had the cushion feathers coming out. Pull out bed was sinking in the middle. The staff was very nice but this place needs serious renovations.