This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing special No blowdryer, no pool, no continental breakfast. I've stayed in places with much more to offer at the same price or less in the Cleveland area.
There is no breakfast jua
Room was not great. Place smelled. Free breakfast was plastic wrapped muffins and flavored creamers. Showers had luke warm water. Find a better place to stay.
Large room. Kitchen. Horrible smell in hallway, slightly in room. All furniture had rips. Not clean.
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear that you appreciated the spacious room and the convenience of having a kitchen. However, we are sorry that cleanliness concerns and the condition of the furniture impacted your stay. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate you bringing these issues to our attention and are committed to making improvements to ensure a more comfortable and wel... read more
The pull out couch was dirty. The place is run down. Room smelled like cigarette smoke.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with our housekeeping team and will use them as an opportunity to improve our guest experience. We hope you will revisit the area the next time you are there to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
This was a poor stay. The beds were not comfortable, the hide a bed couch was so uncomfortable my 9 year old chose an air mattress instead. The hotel has an awkward layout. The check in was slow. I would not stay here again.
Business response:
Dear Jeff, Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations. We regret that the comfort of the beds and the layout of the hotel impacted your visit. Additionally, the check-in process did not meet your or your family’s expectations. Your feedback is important to us, and we’re reviewing these concerns with our team to identify areas for improvement. We understand how frustrating it is when a stay doesn’t feel restful, and we appreciate you taking the time to let us know... read more
Hotel needs a major cleaning and updated. It looks ran down and dirty
Less than great. Dirty. Had black hair on the towels. Bedding was dirty, had clumps of hair and black stuff.
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.