Extended Stay America - Cleveland - Middleburg Heights

Howard 

on Expedia

8 months ago

Ro start the property and walk ways w we're not plowed. Check in went smoothly until I got into the room. Smelled like nasty food and air/heat was stuck on cold. Kitchen counter top was coming off the wall. So I switched rooms. Second room was dirty and noisy as well. Rooms have kitchen but no house wanted to cook or dine on. They do not offer coffee makers or any drinks in your room as well. It's ok if your just staying for a night or two. Just not for me. 

keiasha 

on Expedia

8 months ago

Terrible experience, they gave us an hard time with changing the name of the reservations. Made us wait two hours in lobby with our kids. My daughter fell and started to cry and a daughter of there’s proceeded to come from around the front desk to shush my child 

wojciech 

on Expedia

8 months ago

If I was the worse Extended Stay America I have ever been , dirty , old, stinky you named it, terrible experience, should have been rated 0 stars for sure not a status of hotel. 

Natalia 

on Expedia

8 months ago

If you look at the hotel from the perspective 3-4 stars hotel that cost 2-3 times more money, it is terrible. My first room smelt like cigarettes and sheets weren't changed. I saw the fitted sheet was wrinkled on one side and body hair are still on the top. I went to a front desk (a manager left by that time), and they changed a room, and it was cleaner. I wasn't sure about sheets being new thought; however, even in expensive hotels they don't do it all the time. Overall, you get what you pay for. I work in the industry wher... read more

Hollie 

on Expedia

9 months ago

Never again So the first room that they gave me smelled like urine as soon as you enter the room. I had to ask for a second room. Then on the second room the heat was all the way on 9a degrees and it took hours for my room to warm up 

Sarai 

on Expedia

9 months ago

There are mice here I will never stay at this hotel again! A mice ran from the closet to the bathroom! Luckily, I had not settled into the room and quickly gathered my things and left to tell the front desk. The older gentleman was not fazed at all! The younger man could see the horror on my face and happily offered to move to another room on a higher floor. Needless to say, I did not feel comfortable and opted to leave instead! 

Mile 

on Expedia

9 months ago

Not what expected. Check in was very slow. Could not understand guy. Smell in the hallway. Room spacious but floor very dirty. 

Taha 

on Expedia

10 months ago

House keeping isn’t done ,Floor is very dirty and sticky .