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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire hotel has a smell. Our room stunk and was filthy. The stove was so old and looked like a fire hazard. “Breakfast” was granola bars and packaged muffins. The staff was agreeable and helpful. We ended up checking out early.
I didn’t like any thing the room smell so bad ,the keys cannot open the door and breakfast is terrible 😣
Not great The hotel is old and in poor condition. Stains on carpet, counters peeling, light flickering, oven nasty. It seems there are many long-term residents there. It was cheap but I don’t think I would stay there again.
Business response:
Dear Carolynn, We truly regret to learn about your disappointing experience at our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that our guests have a comfortable and relaxing stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Rooms and hallway musty smelling.
Business response:
Dear John, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced during your stay. A fresh and comfortable environment is essential, and it’s disappointing to hear that we fell short in this regard. Your concerns have been shared with our operations team to ensure a thorough inspection and necessary corrective action. We appreciate your feedback and hope for the opportunity to provide you with a more enjoyable and refreshed experience in the future. Sincerely, Hotel Mana... read more
This property is very outdated. The kitchen counter tops were lifting, couches and chairs were dirty and had the cushion feathers coming out. Pull out bed was sinking in the middle. The staff was very nice but this place needs serious renovations.
Business response:
Dear Guest, Thank you for being our guest. We are genuinely sorry that the condition of your accommodations did not meet your expectations. Your feedback is valuable, and we understand how important it is for our guests to feel comfortable and enjoy their surroundings. We will be reviewing your comments with our team to ensure that necessary improvements are prioritized. We are glad to hear that our staff made a positive impression, and we appreciate you bringing these concerns to our attention. We hope to offer you a more u... read more
It was old and not ckean
Business response:
Dear Guest, Thank you for your feedback. We understand the importance of cleanliness and maintaining a well-kept environment, and we sincerely apologize for falling short during your stay. Your insights are greatly valued and will be used to ensure a more satisfying visit for future guests. Please accept our apologies; we hope you will give us another chance to provide you with a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,484 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.