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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great The hotel is old and in poor condition. Stains on carpet, counters peeling, light flickering, oven nasty. It seems there are many long-term residents there. It was cheap but I don’t think I would stay there again.
Business response:
Dear Carolynn, We truly regret to learn about your disappointing experience at our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that our guests have a comfortable and relaxing stay. While we know that this stay did not meet all of your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve. Sincerely, Hotel Management
Rooms and hallway musty smelling.
Business response:
Dear John, Thank you for bringing this to our attention. We sincerely apologize for the unpleasant odor you experienced during your stay. A fresh and comfortable environment is essential, and it’s disappointing to hear that we fell short in this regard. Your concerns have been shared with our operations team to ensure a thorough inspection and necessary corrective action. We appreciate your feedback and hope for the opportunity to provide you with a more enjoyable and refreshed experience in the future. Sincerely, Hotel Mana... read more
This property is very outdated. The kitchen counter tops were lifting, couches and chairs were dirty and had the cushion feathers coming out. Pull out bed was sinking in the middle. The staff was very nice but this place needs serious renovations.
Business response:
Dear Guest, Thank you for being our guest. We are genuinely sorry that the condition of your accommodations did not meet your expectations. Your feedback is valuable, and we understand how important it is for our guests to feel comfortable and enjoy their surroundings. We will be reviewing your comments with our team to ensure that necessary improvements are prioritized. We are glad to hear that our staff made a positive impression, and we appreciate you bringing these concerns to our attention. We hope to offer you a more u... read more
It was old and not ckean
Business response:
Dear Guest, Thank you for your feedback. We understand the importance of cleanliness and maintaining a well-kept environment, and we sincerely apologize for falling short during your stay. Your insights are greatly valued and will be used to ensure a more satisfying visit for future guests. Please accept our apologies; we hope you will give us another chance to provide you with a much-improved experience.Sincerely,Hotel Management
I loved the sign that read " no smoking within 100 ft of window or door of the building. If caught a $250 fine" Appon arrival there was multiple people right in the walkway of the entrance of the building that I had to walk through their smoke. This is the 2nd time we have stayed at an extended stay. We will never stay at one again. The owner of all extended stays should cut his losses and burn every extended stay down. Absolutely filthy and disgusting. The night time employ was very helpful at check in and when we needed ex... read more
Business response:
Dear Guest, Thank you for sharing your feedback. It is regrettable to learn that this visit left you feeling disappointed, and we sincerely apologize for the concerns you experienced. We take your comments seriously, especially regarding our no-smoking policy, and will address the situation to prevent future occurrences and ensure guest comfort and well-being. We appreciate your feedback and hope you will reconsider giving us another chance to provide you with the seamless visit you deserve.Sincerely,Hotel Management
The staff was great at this site especially since we were a large group of 15. They were super friendly and willing to help when we had a mishap with the names on the room reservations (must be 21 to book this resort). They were very accomodating with extra blankets and towels. The rooms were very spacious it felt like we had our own apartment with a full kitchen and small living area. The downside to this resort was the upkeep and the breakfast. The resort is spacious but its cleanliness was questionable. The grate of our A... read more
Business response:
Dear Guest, Thank you for staying with us and for sharing your feedback. We are glad to hear that our team made your group feel welcome and that you enjoyed the spacious rooms and in-room features. We apologize for the condition of your suites and any inconsistencies you encountered. Cleanliness and functionality are top priorities for us, and we are disappointed this was not reflected during your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements. We value your feedback o... read more
Room smelled like cigarettes , pillow case had fresh makeup sofa dirty left and don’t even bother to get $80 back ,
Business response:
Dear Latoya,Thank you for sharing your feedback. We understand the importance of cleanliness and comfort during your stay, and we sincerely apologize that your experience did not meet your expectations. Your concerns about the room's cleanliness and the odor are noted, and we will address these points with our team to ensure a more pleasant experience for future guests. We truly appreciate your input and hope you will consider staying with us again for an improved visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.