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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved the sign that read " no smoking within 100 ft of window or door of the building. If caught a $250 fine" Appon arrival there was multiple people right in the walkway of the entrance of the building that I had to walk through their smoke. This is the 2nd time we have stayed at an extended stay. We will never stay at one again. The owner of all extended stays should cut his losses and burn every extended stay down. Absolutely filthy and disgusting. The night time employ was very helpful at check in and when we needed ex... read more
Business response:
Dear Guest, Thank you for sharing your feedback. It is regrettable to learn that this visit left you feeling disappointed, and we sincerely apologize for the concerns you experienced. We take your comments seriously, especially regarding our no-smoking policy, and will address the situation to prevent future occurrences and ensure guest comfort and well-being. We appreciate your feedback and hope you will reconsider giving us another chance to provide you with the seamless visit you deserve.Sincerely,Hotel Management
The staff was great at this site especially since we were a large group of 15. They were super friendly and willing to help when we had a mishap with the names on the room reservations (must be 21 to book this resort). They were very accomodating with extra blankets and towels. The rooms were very spacious it felt like we had our own apartment with a full kitchen and small living area. The downside to this resort was the upkeep and the breakfast. The resort is spacious but its cleanliness was questionable. The grate of our A... read more
Business response:
Dear Guest, Thank you for staying with us and for sharing your feedback. We are glad to hear that our team made your group feel welcome and that you enjoyed the spacious rooms and in-room features. We apologize for the condition of your suites and any inconsistencies you encountered. Cleanliness and functionality are top priorities for us, and we are disappointed this was not reflected during your stay. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements. We value your feedback o... read more
Room smelled like cigarettes , pillow case had fresh makeup sofa dirty left and don’t even bother to get $80 back ,
Business response:
Dear Latoya,Thank you for sharing your feedback. We understand the importance of cleanliness and comfort during your stay, and we sincerely apologize that your experience did not meet your expectations. Your concerns about the room's cleanliness and the odor are noted, and we will address these points with our team to ensure a more pleasant experience for future guests. We truly appreciate your input and hope you will consider staying with us again for an improved visit.Sincerely,Hotel Management
This place was full sketchy people. The room was falling apart everywhere. They have roaches and bed bugs. We left the second day because we seen roaches and bed bugs. The front desk clerk illegally asked me for proof of my service animals and everyone knows that is against the law. The night clerk that I showed the bed bug to acted like he didn’t have a clue what to do and told me to wait until the morning. I was not sleeping another second in that room with my family. I will never stay here again. They are the worse. If I ... read more
Business response:
Dear Tiffany, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
After staying a week we had to move because of falsely being accused of bringing oxygen tanks into the room
Business response:
Dear Michelle, we sincerely apologize for the distress and inconvenience caused by the situation you described. We understand how upsetting it must have been to be falsely accused, and we deeply regret that this affected your stay. Please know that we take such matters seriously and are working to ensure better communication and understanding with our guests. We appreciate your feedback and hope you will give us another opportunity to provide you with a much more positive experience in the future.Sincerely,Hotel Management
Very Unclean and Uncomfortable Property looks run down. Hallways had a strong smell of cooked food. Room was not clean, there was trash in the cans, and trash behind the nightstands. Looks like something was spilled under the nightstand and not cleaned. Son said the blankets were line a tarp, and the pillows were very old and had no stuffing in them at all.
Business response:
Dear Kyle, Thank you for sharing your feedback. We sincerely apologize for the cleanliness and comfort issues you encountered during your stay. Your description of the room’s condition and the quality of the bedding does not reflect the standards we aim to provide. Please know we are addressing these concerns with our housekeeping and maintenance teams to ensure such oversights are not repeated. Your comments about the hallways and overall property condition have also been noted for further improvement. We genuinely regret t... read more
Ro start the property and walk ways w we're not plowed. Check in went smoothly until I got into the room. Smelled like nasty food and air/heat was stuck on cold. Kitchen counter top was coming off the wall. So I switched rooms. Second room was dirty and noisy as well. Rooms have kitchen but no house wanted to cook or dine on. They do not offer coffee makers or any drinks in your room as well. It's ok if your just staying for a night or two. Just not for me.
Business response:
Dear Howard, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered, from unplowed walkways to the condition of the rooms and the lack of in-room amenities. Your concerns are deeply valued, and we are addressing these matters with our team to ensure improvements are made. It’s disappointing to hear that we fell short of meeting your expectations, and we appreciate your patience despite the challenges. We are committed to enhancing our facilities and services to provide a... read more
Terrible experience, they gave us an hard time with changing the name of the reservations. Made us wait two hours in lobby with our kids. My daughter fell and started to cry and a daughter of there’s proceeded to come from around the front desk to shush my child
Business response:
Dear Keiasha, Thank you for sharing your experience. We sincerely apologize for the difficulties you faced with the reservation process and for the extended wait in the lobby, especially with your children. We are especially sorry to hear about your daughter's experience and the response she received, which does not reflect the level of care we strive to provide. Your feedback is invaluable, and we are addressing these concerns with our team to ensure better handling of such situations in the future. We genuinely hope you wi... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,484 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.