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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice room space, but hallways smell very bad with Indian curry powder
Business response:
Dear Alaeddin, Thank you for sharing your feedback. We’re pleased to know you found the room layout satisfactory. However, we regret that aspects of the shared spaces detracted from your overall impression. We understand the importance of a fresh and welcoming environment for our guests, and your observations have been taken into account for future reference. Your input is valuable as we continue refining the experience we offer, and we hope you’ll consider a future visit for a more enjoyable stay. Sincerely, Hotel Managemen... read more
Looks old and did not like having to ask for amenities like a coffee maker. It should have been in the room already.
Business response:
Dear Carmen, Thank you for taking the time to share your thoughts. We’re glad you chose to stay with us and appreciate your perspective. Your feedback helps us better understand the expectations of our guests, and we regret that certain aspects of your visit did not meet your preferences. We continually review our practices to enhance the guest experience and hope to have the chance to welcome you again under improved circumstances. Sincerely, Hotel Management
The room was pretty spacious and the beds were comfortable
Glad it wasn’t an extended stay Front desk staff was very polite and helpful. Breakfast is coffee, muffins and instant oatmeal. The bathroom sink in the room leaked onto the floor; we didn’t realize this until we had already settled into the room. We were offered a different room but decided to stay and just put towels on the floor. The oven/stove in the kitchenette was worthless, the oven barely reached around 300 degrees and the stove couldn’t boil water. Also, I could never turn the oven off, no matter how I turned the kn... read more
Business response:
Dear Guest, Thank you for staying with us and sharing your experience at Extended Stay America. We’re pleased to hear that our front desk staff provided helpful service. We apologize for the issues you encountered with the room and appliances, and we will share your feedback with our team. We hope to have the opportunity to offer you a more enjoyable stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,469 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.