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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El hot
The receptionist, Sheryl, was very nice and very friendly.
Business response:
Dear Deattrya, Thank you for choosing to stay with us. We’re glad Sheryl’s warm and friendly welcome made a great impression. At Extended Stay America, we’re proud when our team members create memorable experiences. Your kind words will be shared with her. We look forward to welcoming you back for another easy, comfortable stay. Sincerely, Hotel Management
The bathroom was nice, but the drain didn’t work well. The room was spacious, but had no coffee pot, nor coffee. Also, someone in the adjacent room was smoking and we smelled the smoke all night long. Outside, you could smell marijuana and cigarettes smoke. A LOT of it. It was okay, but for the price we expected a lot more.
Business response:
Dear Jennifer, Thank you for staying with us. We are glad you enjoyed the spacious room and bathroom. However, we are sorry for the inconvenience caused by the smoke, maintenance issues, and missing amenities. While smoking is permitted in designated areas, it should never affect our non-smoking guests, and we hope you will accept our sincerest apologies. Your feedback will be shared with our team to prevent such situations in the future. As an Extended Stay property, coffee makers are available upon request at the front des... read more
Stay was ok. Nothing for breakfast
Business response:
Dear Maheshkumar, Thank you for reviewing your stay with us. We’re glad your visit was generally smooth, even if certain aspects didn’t quite meet your expectations. We offer a light, grab-and-go option designed to accommodate a variety of routines, though we understand that preferences vary. Your feedback has been shared with our team as we continue exploring ways to enhance the guest experience. It’s always our goal to provide a comfortable and hassle-free visit, and we hope your next stay aligns more closely with what you... read more
Mixture of good and bad. Scary elevator It was a mixed bag of good and bad. The bed and the room was spacious. The carpet was dirty and old. We have no utensils at all, unless you went downstairs and purchased them. The elevator was very sketchy. There was something wrong with the hydraulics and there was a huge bump/bag just before the 2nd floor. I told the front desk about it. Others who stayed there said it was a frequent problem and that the elevator shook sometimes. Would I stay again? Only if I couldn't find another re... read more
Business response:
Dear Julie, Thank you for taking the time to share your feedback. We genuinely regret that certain aspects of your visit left you feeling uncertain. Your comments about the property’s condition and the elevator are essential, and we understand how these concerns could impact your comfort and peace of mind. Please be assured that your observations have been shared with our team for appropriate attention. We remain committed to ongoing improvements and look forward to welcoming you again under better circumstances. Sincerely, ... read more
Adequate accommodation for a quick overnight stay. Breakfast included was a joke, with limited prepackaged options.
Business response:
Dear Ruth, Thank you for reviewing your stay with us. While we are pleased to know the accommodation met your immediate needs, we are sorry to learn that the morning offerings did not meet your expectations. We strive to provide added value through our complimentary amenities, and we understand the importance of offering guests satisfying choices to start their day. Your feedback is appreciated and will be shared with our team as we continually assess ways to enhance the guest experience. We hope to have another chance to we... read more
Great value and staff thank you!
Excelente
Business response:
Dear Diego, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Middleburg. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,482 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.