Extended Stay America - Cleveland - Middleburg Heights

Business response:

Dear Guest, Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to know your visit was enjoyable and that your time with us met your expectations. Providing a welcoming environment and attentive service is always our goal, and we truly appreciate your feedback. We will be sure to share your kind comments with our team. We look forward to welcoming you back to Extended Stay America whenever your travels bring you to the area again. Sincerely, Hotel Management 

Business response:

Dear Guest, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconveniences you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve. Sincerely, Hotel Management 

Business response:

thank you 

Business response:

thank you 

Business response:

Dear Guest, Thank you for taking the time to share such positive feedback. We’re so pleased to hear that you enjoyed a quiet and clean room during your visit. Creating a calm environment and maintaining a high standard of cleanliness are priorities for us, and it is rewarding to know this stood out to you. We look forward to welcoming you back to Extended Stay America and providing another comfortable, restful stay. Sincerely, Hotel Management