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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't bother When we first walked in we noticed a musty smell. The lobby was nothing to look at, and where you checked in was actually in a room that we thought was a workroom for business guests. The hallways were musty. The room was large so we had some hope... however, we were quickly disappointed. There was a large gap all the way around the door letting in all kinds of light and noise. The bed was hard and the couch was uncomfortable. We heard the refrigerator running all night as it was right on the other side of a sma... read more
Business response:
Patti - Thank you for taking the time to write a review of your stay. We sincerely apologize that our hotel did not meet your expectations and that there was an unpleasant odor in the hallways. Our hotel is scheduled for a complete renovation. Our front desk area and our rooms will all have new layouts. Until then, we will work with our housekeeping staff to ensure our entire hotel smells fresh. We continually work to improve our hotel, so we really appreciate all your feedback. We hope that you will give us the opportunity ... read more
In an effort to keep my thoughts to myself, all I'm going to say is, don't waste your money staying here! Will not EVER stay here or with this organization again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you did not enjoy your stay with us. We continually work to improve our hotel, so we really appreciate you taking the time to post a review. We hope to have the opportunity to provide you with a better stay in the future.
Ok but could be better Booked hotel through hotels. Com. Rec'd good rate. The parking lot has 2 large potholes and you must do alittle obstacle course driving to get around. On cking in, pleasant clerk. Gave her reservation #, ID and cc used to book room. Told her not to run my cc because had paid already. Well she did. Didn't realize this until I cked out 2 days later and had to return to hotel. Day clerk acted as though mistake my fault. Took 3 days to rec money back in my acct. There was no ironing board in room. Was told... read more
Business response:
Dawn – Thank you for taking the time to write a review of your stay. I sincerely apologize for the booking issues you experienced during the check-in process. In response to your feedback, I will meet with the staff to review our reservations policy and guest protocol to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. We would love to have another chance to provide you with a better stay in the future!
Great location and good room for a good price. The nonsmoking floor smelled like smoke and there were a couple of bugs in the bathroom. Beds and room were clean. Friendly staff.
Business response:
Chris - Thank you so much for posting a review of our property. Please accept our apologies that the non smoking floor smelled like smoke. Also, that there were a couple of bugs in the bathroom. Still, we are thrilled to know that we were able to provide a clean room and bed for your stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Beware We arrived after a long flight with two year old twins. The front door was in the process of being fixed, caution tape across the front, we were greeted with the smell of tobacco in the lobby.. When we found the front desk (through an unmarked door) we were informed that the cribs we had requested weren't available. We asked that the another Extended Stay in the area be checked for cribs, they had none. We quickly got on the phone to another hotel. The customer service was dismal. The lobby was dirty. I wouldn't recom... read more
Business response:
Kathy - Thank you for taking the time to write a review of your stay. I sincerely apologize that the front door was under repair and the lobby smelled like smoke. I also want to apologize for the fact we did not have a crib for your children. In response to your feedback, I am looking into purchasing cribs for this property. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're ... read more
Not worth the price $40 room for only $115 per night. Staff was very nice and helpful, facilities were a different matter. I was greeted into the main hall of the hotel by someone's barking dog and a sharp smell reminiscent of an Indian restaurant. My room didn't get better. Furniture was old and worn, carpet was stained, bathtub was moldy. Just felt like a CHEAP hotel, but cost way too much.
Budget Hotel We stayed in the hotel for 3 nights for my daughter's freshman college orientation at Baldwin-Wallace University. It was in a good location, close to the university with lots of nearby restaurants, shopping and movie theaters. The free WIFI worked well. The hotel itself was very basic. No maid service unless you were staying 8 or more nights. There was an odor in the hotel which you noticed as soon as you walked in. There was no shampoo or conditioner provided. You had to go to the lobby and ask for towels. The ... read more
I would not recommend this hotel The hotel common area and rooms were dirty. The hallways smelled of mold and in the room a light was broken, the phone did not work and it also smelled. The carpet was also covered with hair.I will not stay here again.
business trip The hotel itself was in a good location but the hallways, carpet and bathroom needed to be updated. Definitely not worth the $75.00
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.