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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Confortable The room was OK a bit dark (brown) and had no pictures on the wall. The staff were friendly although I would like to have seen them dressed for a professional job and not locked in the office. Room advertised a fully equipped kitchen. We had nothing at all in our kitchen and had to go to the office to request glasses. We got plastic glasses for our wine. Bed was comfortable, Hotel just needs some upgrading and TLC
get what you pay for Hotel is dirty and run down. Too much to detail. It wasn't the worst I have seen but close. But have to say it was also one if the lowest priced hotels in the area. Define case of you get what you pay for
Pretty outdated and not clean, but fantastic staff Large and comfy room, but not clean and pretty outdated. The staff was very welcoming and friendly. I wouldn't recommend.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that you experienced cleanliness issues and felt our hotel was outdated. Your comments were reviewed by the staff, and we will continue to train our housekeeping staff to make sure your experience is not repeated. Additionally, I wanted to let you know we will be going through a full renovation this January. Thank you very much for providing us with your feedback. We hope that you will give us the oppo... read more
Over rated Had wrong room type listed for me. First room was occupied, on a smoking floor, second room was a single, third room was a double and correct . Room seemed "wore out", bathroom was also run down and TV didn't always work. Hallways smelled like smoke. Saw other guests smoking in hotel. Staff smoked in entrance especially when it rained. Elavator wasalso smoked in.
The towels were not clean. I had to run to the nearby Kmart to buy a towel to use during my stay. There was a bad smell in the corridors.
Don't Bother Terrible!! Had to ask 3 times for cooking/dishes and when they finally arrived, very sparse and well used - so much for the "customized kitchen". Room was old and worn ... even the sofa bed looked like it had come out of dumpster (stains and rips). The hook on the back of the bathroom door had been ripped out. The curtains didn't even close properly - someone had left a few large paperclips that were used to keep the curtains together. I could go on. Extremely over-priced considering everything!
not extra clean hair on towels. breakfast - consisted of about 2 items.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your towels had some cleanliness issues and did not enjoy our free grab-and-go breakfast. Your comments were reviewed by the staff, and we will be conducting additional training with our laundry staff to make sure your experience is not repeated. As well, I will work with my front desk to ensure that we are fully stocking our breakfast items and continually re-stocking throughout our breakfast hou... read more
Not the Extended Stay America we're used to Check In was ok. Lady was pleasant, but forgot to tell me there were no dishes, mugs, silverware, pots or pans in the "complete" kitchen in our unit. Fan in elevator was filthy. Even though they knew we had 2 adults and 2 children checking in, they forgot to give us any bedding for the sleeper sofa. When I went to the lobby to get bedding I was given a blanket covered with hair. Complimentary coffee station had no tea bags, creamers or sugar first night and was totally missing the ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that the front desk attendant did not inform you of our new kitchen policy and that your room was not properly prepped for your family's arrival. I will be working with my staff to ensure that we are informing guests at check-in that you can request kitchen equipment to ensure that your experience is not repeated. As well, I will be working with my staff ... read more
A dump with a nice staff A dump but at least it's cheap. The staff was very nice.
Business response:
We received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so we are disappointed to hear that our hotel was not to your satisfaction. In response to your feedback, we are making it our goal to improve and update the hotel in the upcoming year. We have a bunch of projects scheduled that will help improve our hotel. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a be... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.