Extended Stay America - Cleveland - Middleburg Heights

ken 

on Expedia

15 years ago

Beats sleeping on the streets this motel must be extremely under staffed. After checking in there is no maid service until you check out, If you want clean towels you had to take the dirty towels to the laundry room and exchange them for clean towels. The door to room had to be slammed shut,or to open it had to be busted into. The bed had a decent mattress which was the only good thing about the room and the shower was ok. I guess the room would be ok if you don't expect or pay much. they need to hire more maids and renovate... read more

Scott 

on Expedia

15 years ago

Management/accounting practices at this hotel is horrible! I booked a one night stay at this hotel, and let me say it was an excercise in stupidity of the highest degree. Everyone please beware, if you book through Hotels.com their computer system will show that you have NOT paid. Whats worse, is that when I brought my paper receipt in as proof, I was met with the old "well, this says you paid, so I guess it is all OK" in a very condecending manner. I would absolutely NOT recommend this place, or any others in the chain, to ... read more