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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nightmare Experience This was a horrible experience. I booked this hotel myself for my family from Los Angeles after their first hotel was supposedly not confirmed. I received confirmation that everything had gone through for this hotel. My family only needed to stay at this hotel for several hours because their flight was to depart CLE Airport at 5AM. When my family showed up to the hotel a little after midnight (they'd driven up from Columbus), they were told that the hotel was fully booked, even though I had received con... read more
Business response:
We are terribly sorry we were unable to accommodate your family this time and for the reservation issues, they experienced during their visit. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. We hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Business response:
Edouard, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Harendra, we sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Hotel needs cleaning Extended Stay is a favorite brand. Housekeeping at this hotel subpar. Lobby and hallways dirty and smell musty/bad. Need to clean floors/carpets to remove dirt and odor.
Business response:
Thank you for choosing our brand again. However, we are sorry for the cleanliness issues you encountered while you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
HOT & CIGARETTE SMOKE Building temperature was BLAZING HOT..... BUILDING SMELLED LIKE SMOKE..... NOT A SMOKER..... NONSTOP CIGARETTE SMOKE
Business response:
We apologize for the maintenance and smoke odor issues you encountered while you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping and engineering teams for review and action. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nice hotel for the price but the mattress is terri I thought the room was nice and spacious. The bed is terrible though. I will not stay again the mattress killed both mine and my gfs back. We tossed and turned the whole night. Next night we stayed at a better hotel problem solved.
Business response:
We apologize you didn't have a restful night’s sleep and our beds were to blame. Quality, comfort, and cleanliness are central to what we provide our guests, and we're sorry this wasn't the case with your stay. Please give us another chance to provide you with a much better experience. Sincerely, Hotel Management
terrible terrible
Business response:
Shawn, we would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
The hotel room was disgusting and they Nickle and dime you every chance they get (like with the ridiculous laundry prices or making you ask for common things like forks or detergent). It's absolutely crazy.
Business response:
Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience caused. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.