Extended Stay America - Cleveland - Middleburg Heights

Business response:

Please accept our sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect ... read more

Business response:

Thank you for giving us your feedback regarding your stay. Please accept our apologies for our associates not being responsive to your billing issues. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We appreciate your patience as we investigate this and we truly hope you will give us another chance to prove our commitment to providing outstanding servic... read more

Business response:

Thank you for being our guest. we are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management 

Business response:

We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Dear Guest, we appreciate you staying with us and for sharing your concerns with your review. We are so sorry for any possible billing errors on our part. Please know our front desk staff is available always to address any issues. You can reach out to us directly at your earliest convenience. We value any opportunity to leave you with a more favorable impression. Thank you for being our guest and we hope to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Tom, please accept our sincerest apologies for the issues you encountered during your stay with us and regret the inconvenience it caused. Rest assured, we have shared your feedback with the respective team so that we can improve our service and facilities moving forward. We hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management