Extended Stay America - Cleveland - Middleburg Heights

nina 

on Expedia

10 years ago

Pretty outdated and not clean, but fantastic staff Large and comfy room, but not clean and pretty outdated. The staff was very welcoming and friendly. I wouldn't recommend. 

cjm 

on Expedia

10 years ago

Over rated Had wrong room type listed for me. First room was occupied, on a smoking floor, second room was a single, third room was a double and correct . Room seemed "wore out", bathroom was also run down and TV didn't always work. Hallways smelled like smoke. Saw other guests smoking in hotel. Staff smoked in entrance especially when it rained. Elavator wasalso smoked in. 

Anonymous 

on Expedia

10 years ago

The towels were not clean. I had to run to the nearby Kmart to buy a towel to use during my stay. There was a bad smell in the corridors. 

Helen 

on Expedia

10 years ago

Don't Bother Terrible!! Had to ask 3 times for cooking/dishes and when they finally arrived, very sparse and well used - so much for the "customized kitchen". Room was old and worn ... even the sofa bed looked like it had come out of dumpster (stains and rips). The hook on the back of the bathroom door had been ripped out. The curtains didn't even close properly - someone had left a few large paperclips that were used to keep the curtains together. I could go on. Extremely over-priced considering everything! 

Anonymous 

on Expedia

10 years ago

not extra clean hair on towels. breakfast - consisted of about 2 items. 

Kim 

on Expedia

10 years ago

Not the Extended Stay America we're used to Check In was ok. Lady was pleasant, but forgot to tell me there were no dishes, mugs, silverware, pots or pans in the "complete" kitchen in our unit. Fan in elevator was filthy. Even though they knew we had 2 adults and 2 children checking in, they forgot to give us any bedding for the sleeper sofa. When I went to the lobby to get bedding I was given a blanket covered with hair. Complimentary coffee station had no tea bags, creamers or sugar first night and was totally missing the ... read more

Anonymous 

on Expedia

11 years ago

A dump with a nice staff A dump but at least it's cheap. The staff was very nice. 

Patti 

on Expedia

11 years ago

Don't bother When we first walked in we noticed a musty smell. The lobby was nothing to look at, and where you checked in was actually in a room that we thought was a workroom for business guests. The hallways were musty. The room was large so we had some hope... however, we were quickly disappointed. There was a large gap all the way around the door letting in all kinds of light and noise. The bed was hard and the couch was uncomfortable. We heard the refrigerator running all night as it was right on the other side of a sma... read more

M. D. 

on Expedia

11 years ago

In an effort to keep my thoughts to myself, all I'm going to say is, don't waste your money staying here! Will not EVER stay here or with this organization again.