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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Go somewhere else Broken safety locks, dirty kitchens, garbage left under beds
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
We were given a key to a room that already had people in it and we barged in on them when they were sleeping. I felt really bad and uncomfortable about it. Room was spacious. Towels were stained and dirty. Garbage in hallways and there were empty cans in the lights in the elevators. Breakfast was a joke, packaged muffins and granola bars, and coffee that wasn’t good. Staff was friendly but I probably would pick another hotel to stay at the next time we are in the area.
Business response:
Our promise is to provide you with a pleasant and comfortable stay, and we are disappointed that it did not occur while you were here. We are taking appropriate steps to ensure future guests do not encounter the issues. We are also sorry to learn our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us another chance to show you our commitment to an outstanding experience. Sincerely, Hotel Management
I like that it came w a kitchenette and separate sleeping area , however the blood stains and smells of smoke and god knows what are unacceptable
Business response:
James, thank you for staying at our hotel. We are extremely sorry for the cleanliness issue you encountered and regret the smoke odor you had. We understand your frustration and have shared your comments with the housekeeping team to be more diligent in their efforts going forward ensuring it is not repeated again. On a positive note, we are pleased you liked our kitchenware amenities. Please give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Property was easy to find. Our room was not swept and bathroom trash can was full. Kitchen trash can had egg shells in it.
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. We look forward to welcoming you back in the near future.... read more
Meh, poor CS Double charged us. We checked in at 11:30pm, told me it was for a late cancel then proceeded to re-book the room at a higher rate. None of this was mentioned when I checked in. Beds were awful, as hard as the floor.
Spacious room but there was garage overflowing in the hallway, only gave us 3 towels for 5 people, no blow dryer, poor breakfast, no sheets or blanket for pull out couch.
Business response:
Peter, we offer our sincere apologies for not being able to deliver you a comfortable stay. Your feedback regarding the housekeeping issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries, and other items but these are also available upon request at the front desk. Counting on your kind generosity to accept our apology, we hope you w... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.