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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The area of the hotel is very nice, lots of restaurants and even a grocery store. Staff was friendy and very helpful. The hotel itself was not the cleanest unfortunately, hallways had a bad smell so did the elevator. Had to switch rooms too due to first room not being cleaned properly and smell of cigarette.
Business response:
Dear Oscar, Thank you for sharing your experience at our hotel. We're glad to know the neighborhood and our team left a positive impression on you. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. Your comments regarding the cleanliness and condition of your initial room are taken seriously and have been shared with the relevant teams for immediate attention. We hope to have the opportunity to welcome you back for a more pleasant and seamless visit. Sincerely, Hotel Management
Unfortunately our room was not cleaned very well. There were dirty towels under the bed. The floor seemed very dirty.
Business response:
Dear Heath, Thank you for bringing this to our attention. We’re truly sorry that your room did not meet the level of cleanliness we strive to maintain. Your experience does not reflect the standards we aim to provide, and we sincerely regret any inconvenience caused. Please know that your concerns have been shared with our housekeeping team to ensure immediate improvement. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
For the price the room was spacious and clean. The entire first floor smelled like wet dog. The 2nd floor smelled like smoke or pot (alternating) and the 3rd floor smelled like something cooking??? A baby was often crying and various people were arguing often. Felt like many guests were residents. No lid for coffee cups and we only got 1 plate after I begged at the front desk for him to wash one for us. Place was kind of a dump, but we only stayed 1 night so it was fine.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to know the room met your expectations regarding space and cleanliness, we sincerely apologize for the disruptions and overall conditions that affected your stay. Your comments regarding the atmosphere and limited amenities have been carefully noted. We are committed to improving the guest experience and will address these concerns with our team. We value your input and hope you will consider giving us another opportunity to provide a more... read more
Room smelled weird
Business response:
Dear Robert, Thank you for being our guest and for writing your review. While we are committed to maintaining a pleasant and comfortable environment for each guest, we regret any oversights in your suite and apologize for the discomfort caused. We appreciate your input, as it is crucial in helping us enhance the guest experience. We hope to welcome you back in the future and provide you with the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 713 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.