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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were spacious and clean
Satisfied Yes thee establishment on Clemens Extended Stay was truly fantastic. The people place and all amenities are up to part. Thank you 🌷 Extended Stay on Clemens Rd. Westlake.
Need ro upgrade appliances
Large suite, comfortable beds very nice stay. Will stay again
N/A
Business response:
Dear Jay, Thank you for reviewing your stay with us. We want every guest to leave satisfied with their entire visit, and we are sorry if we fell short in any way. Thank you for choosing us during your time in the area. We hope to be your hotel of choice whenever your travels bring you back. Sincerely, Hotel Management
The area of the hotel is very nice, lots of restaurants and even a grocery store. Staff was friendy and very helpful. The hotel itself was not the cleanest unfortunately, hallways had a bad smell so did the elevator. Had to switch rooms too due to first room not being cleaned properly and smell of cigarette.
Business response:
Dear Oscar, Thank you for sharing your experience at our hotel. We're glad to know the neighborhood and our team left a positive impression on you. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. Your comments regarding the cleanliness and condition of your initial room are taken seriously and have been shared with the relevant teams for immediate attention. We hope to have the opportunity to welcome you back for a more pleasant and seamless visit. Sincerely, Hotel Management
Unfortunately our room was not cleaned very well. There were dirty towels under the bed. The floor seemed very dirty.
Business response:
Dear Heath, Thank you for bringing this to our attention. We’re truly sorry that your room did not meet the level of cleanliness we strive to maintain. Your experience does not reflect the standards we aim to provide, and we sincerely regret any inconvenience caused. Please know that your concerns have been shared with our housekeeping team to ensure immediate improvement. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,026 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.