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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price the room was spacious and clean. The entire first floor smelled like wet dog. The 2nd floor smelled like smoke or pot (alternating) and the 3rd floor smelled like something cooking??? A baby was often crying and various people were arguing often. Felt like many guests were residents. No lid for coffee cups and we only got 1 plate after I begged at the front desk for him to wash one for us. Place was kind of a dump, but we only stayed 1 night so it was fine.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. While we are pleased to know the room met your expectations regarding space and cleanliness, we sincerely apologize for the disruptions and overall conditions that affected your stay. Your comments regarding the atmosphere and limited amenities have been carefully noted. We are committed to improving the guest experience and will address these concerns with our team. We value your input and hope you will consider giving us another opportunity to provide a more... read more
Room smelled weird
Business response:
Dear Robert, Thank you for being our guest and for writing your review. While we are committed to maintaining a pleasant and comfortable environment for each guest, we regret any oversights in your suite and apologize for the discomfort caused. We appreciate your input, as it is crucial in helping us enhance the guest experience. We hope to welcome you back in the future and provide you with the flawless visit you deserve.Sincerely,Hotel Management
Friendly and safe
Staff was great. Room clean and comfortable. Very safe area and close to highway, shopping and restaurants.
Business response:
Dear Glen,Thank you for your feedback! It’s wonderful to hear that you enjoyed the clean and comfortable room, as well as the convenient location. We're glad our staff made a positive impression. Your kind words are truly appreciated, and we look forward to welcoming you back to Extended Stay America in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.