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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs work Room needs some updating lots of people walking the halls not sure if they was visiting or had a room dogs barking appliances not working pull out bed broken.
Business response:
Alisha, "Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
Good place to stay if you are in the neighborhood We came to visit some long time friends. Stayed two nights and left. This was a nice facility in a nice, attractive location.
Precious is fantastic. The room smelled, TV did not work, and shower/tub did not drain, which meant I stood in 4 inches of runoff water as I showered.
Business response:
Nina, thank you for staying at Extended Stay America. We are pleased to know your all-over stay was enjoyable. However, we are sorry for the inconvenience you had due to maintenance issues in your room. We have taken note of your comments and have discussed them with our cordial associates for quick action. We hope you will visit us soon. Sincerely, Hotel Management
Staff was nice. Could have been a bit cleaner. A little musty, almost stale smelling. Close to great restaurants and shopping.
meh Like: nice neighborhood, safe for on site parking, late night open gas station with good selection of food and beverages, clean kitchen and bathroom, comfortable bed, no smell in my room, Dish TV with showtime . Dislike: front desk service is very weak, had short power and longer wifi outage, noisy and smelly halls, no coffee maker, no utensils or wares in the kitchen so no way to use the kitchen, need atleast a coffemaker, saw a pointless suite that was smelly and inefficient - prefer the standard room.
Business response:
Dear guest, thank you for reviewing your stay with us. It is good to know that you liked your comfortable bed and your all overstay with us was an enjoyable one. We apologize for the slow service you received from our staff and we would like to inform you that we have all the amenities available at the front desk upon asking. We regret the inconvenience it caused during your visit. We would love to host you again given a chance to serve you with the tremendous hospitality you deserve. Sincerely, Hotel Management
It was OK It was fine for what we needed and that was a place to stay for the night. Its a little dated, had a kitchen, but nothing was in the room, you had to request everything if you wanted it. I assume that is a COVID thing. The beds were way to firm amd not comfortable.
Business response:
William, thank you for your review. We are happy to know you had an overall pleasant stay with us. However, we are sorry for not meeting all of your expectations. We also wish we had the opportunity to address the problem you had with the bed while you were here, as we would have done our best to ensure you were comfortable. Kindly note, to ensure the cleanliness of kitchenware, they are kept at the front desk and are delivered to your suite upon request. On behalf of everyone here, we look forward to welcoming you back soon... read more
Front desk attendant was not present when I arrived. After I shouted, "Hello!" he emerged from a back office. Check-in took close to 15 minutes. Room was generally clean, but smelled like marijuana. I believe someone was smoking in nearby room. One chair had a gnarly stain on the seat. I slept well. Signs in the lobby promised a "grab and go" breakfast in the morning, but not even coffee was available.
Business response:
Thank you for your review. We are sorry for the inconvenience you had at the time of check-in and regret your disappointment with our grab-and-go breakfast not being available during your stay. Please know that this information is posted on the hotel website, so our guests can be aware while making reservations with us. We hope the otherwise positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Loved it Top notch!
Business response:
Tanya, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.