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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast Advertised breakfast included. And told at check in no breakfast. Only coffee.
Business response:
Dear Bonnie, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Although the staff was very friendly and nice, the room reeked of cigarette smoke and wasn’t as nice as portrayed online. The overnight experience was ok but very doubtful we would stay there again or recommend it to anyone.
Under the beds there was still trashed from previous customers
Business response:
Dear Miguel, thank you for your recent stay at Extended Stay America. We are very happy to know that you enjoyed your stay overall. However, we have shared your feedback with our housekeeping team. We hope to see you soon. Sincerely, Hotel Management
Too loud to sleep The room was nice and clean but the air condition was so loud it woke me up every time it came on.
This is a no frills hotel surrounded by a plethora of things to do. The rooms are nothing to write home about. The air conditioner vents are covered in dust and possibly let hair since they allow animals. The room smelled like a dog had slept there the night before. The towels were slightly stained with prior usage. The shower could’ve used an additional scrub along with the stained sink; however, there’s an outdoor mall less than 5 minutes from the hotel with all the works (stores, restaurants, and jazz in the park most day... read more
Business response:
Dear MICHELE, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with our team members. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,028 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.