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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It had a particular smell the whole stay.
Business response:
Dear Desmond, We sincerely apologize for the concerns you experienced during your stay. Our team works diligently to provide a clean and comfortable environment, and we regret that this issue compromised your experience. We appreciate your candid feedback and assure you that we will follow up on your concerns to ensure that we are better prepared to serve you during your next stay. Thank you for your feedback, and we hope to see you soon.Sincerely,Hotel Management
The new look of the remodeled rooms with the laminate flooring is beautiful. The rooms are spacious and comfortable, the bed and bath linens are clean and fresh. The bathroom shower put out a strong relaxing spray. The kitchen was clean with plenty of counter space and a large refrigerator. The front desk staff are friendly and helpful, be sure to ask for the kitchen utensils. Thank you for a relaxing stay.
The property needs updates, very old. But, beds were comfortable, room was big. Residents hang outside in sitting area all day.. heard some loud incidents The grab and go breakfast was promptly all taken by residents, and was gone right away. When asked at the desk was told none left. When checking out, no one was around desk to get receipt ..Was told by another employee the desk clerk would be gone for about 10 min...we just left. Would not return...It's a shame, because it is in a nice area...near Crocker Park and great fo... read more
Business response:
Dear Laurie, Thank you for choosing our hotel during your recent visit to Cleveland. We appreciate you pointing out specific items you loved and areas where we can improve. However, reading that your disappointment outweighs your satisfaction while staying with us is disheartening. We always strive to provide every guest with the exceptional experience expected of us; however, after reading your detailed feedback, we regret falling short. Please be assured that we have taken note of all the concerns you raised to address the... read more
Dated property with very limited amenities. It is convenient to alot of things at Westlake.
Business response:
Dear Allen, Thank you for taking the time to share your impression of our hotel. While we are pleased that you loved our location, we are sorry for not meeting your expectations in your outlined areas. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel... read more
Quiet area. The breakfast was grab and go. The entry doors are not automatic nor do they have stops that a short person could reach. This made moving a cart in and out cumbersome for a single traveler. It was a nice neighborhood to walk my dog.
Business response:
Dear Lucinda, We are thrilled Extended Stay America exceeded all your expectations for yourself and your pet. We take pride in ensuring all our guests, including the four-legged variety, enjoy their stay with us. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. We will evaluate the instances you mentioned, as we are committed to offering exceptional service for our guests. Thank you for choosing to stay with us. We hope to have the oppor... read more
It had nice hot water, the beds were big enough and comfortable enough. So were some of the pillows. I didn’t like the kitchen, the carpet was old and VERY dirty. Also, the breakfast was deplorable. The rooms need work… walls, ceilings redone and repainted, stop allowing people to smoke in ANY of the rooms(could smell smoke EVERYWHERE). Also, I couldn’t take a bath because the plug for the drain was removed and the plug that pulls up to make it into a shower was unable to be moved. The security lock had very loose screws. No... read more
The room was great, no issues with the room or check in/out experience. The elevator and hallways smelled extremely bad of Marijuana and cigarettes.
Business response:
Dear Amy, Thank you so much for sharing your experience with us! We are thrilled you found your room comfortable and had a smooth experience from check-in to check-out. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,065 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.