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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay so-so Stay was ok but no plates or utensils provided. No maid service whatsoever.
Business response:
Dear Thomas, Thank you for your review. We apologize for any inconvenience caused by the lack of plates, utensils, and maid service during your stay. We appreciate your feedback and will address these issues with our team. Your comments will help us improve our services for future guests. We hope to welcome you back and provide a better experience next time.Sincerely,Hotel Management
I tried to book thru the hotel but no one answered the phone. The rep at the desk didn't act like it was a problem. I told him i called several times. It was a nice hotel with no problems. Bed was comfy. Grab and go breakfast was done at 9:30 on the dot!
Business response:
Dear Sharon, Thank you for your review of Extended Stay America. We apologize for the inconvenience of not being able to reach us by phone, and we will work to improve our communication methods. We are glad to hear that you enjoyed your stay overall and that the bed was comfortable. We appreciate your feedback and hope to see you again soon.Sincerely,Hotel Management
Cleanliness and staff service was phenomenal
Business response:
Dear Hunter, Thank you for taking the time to share such complimentary feedback for Extended Stay America. We are delighted to read that you had such a wonderful experience, from our clean accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! It was a pleasure having you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Every single staff member was very very rude. They were out of every single supply no dishes no towels we were told not to bother them unless it’s for maintenance only.
Business response:
Dear David, We sincerely apologize for the rude behavior you encountered from our staff during your stay. This is certainly different from the level of service we strive to provide, and we take your feedback seriously. We also apologize for the inconvenience caused by the lack of supplies. This does not reflect our usual standards, and we will address this issue with our management team to ensure it does not happen again. We value your feedback and appreciate you bringing these matters to our attention. We hope you will give... read more
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,042 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.