This profile has been claimed by the business owner or representative.
Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bed was very comfortable. The room heater was a window box that was loud and disturbed my sleep. The room was old and dingy and dirty from years of not being cleaned properly. There were 3 gym machines that were good. There were people smoking marijuana cigarettes in other rooms. I can smell through the walls. Will not stay here ever again.
Business response:
Dear Matina, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Great customer service
Shasi the representative was very helpful , place was very beautiful and clean! I really enjoyed my stay!
Business response:
Dear LaDonna, we are delighted to know how happy you were with our clean and comfortable accommodation. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to Shashi. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soonSincerely,Hotel Management
No breakfast Advertised breakfast included. And told at check in no breakfast. Only coffee.
Business response:
Dear Bonnie, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
Although the staff was very friendly and nice, the room reeked of cigarette smoke and wasn’t as nice as portrayed online. The overnight experience was ok but very doubtful we would stay there again or recommend it to anyone.
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.