Extended Stay America - Cleveland - Westlake

Business response:

Ardana, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you liked our well-kept property and were impressed by the service provided by our courteous associates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jason, thank you for your review. We are happy to know you liked our ideal location as well as our affordable rates. However, we are sorry you found the bed uncomfortable. We wish we had the opportunity to resolve this while you were, as we would have done our best to ensure you were comfortable. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Dennis, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We have also asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Karen, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you again for recommending us to future travelers, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Stephanie, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel and for providing your review. We make every attempt to create a home-like atmosphere, and we understand your frustration with the radio and not having your favorite channels for you to access. We appreciate your constructive feedback as it will help us improve our facilities. We do appreciate you selecting our hotel and hope you will revisit us soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Thank you for sharing your feedback with us. Although your rating suggests you had an overall satisfactory stay, we are sorry for your disappointment with breakfast not being available during your visit. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management 

Business response:

Janet, it was a pleasure to read your five-star review of Extended Stay America. We are thrilled to know our location close to various eateries and shopping stores was convenient for your plans and that you were impressed with the service you received from our team. Thank you for being our guest, and we look forward to your return visit. Sincerely, Hotel Management