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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was comfortable and clean. Next time I'll have to bring some groceries and cook instead of eating out. Staff was very nice, I appreciate you.
We enjoyed our experience overall. It was quiet, room was spacious and clean. Only issue was we came down for coffee and the "grab n go" breakfast. There was a sign up on desk saying attendee will be back soon that was at 6am after 8am and sign was still up.
Business response:
Dear Kristina, Thank you for reviewing your stay. We are happy your overall experience was pleasant, and we're glad you loved our clean and spacious suite. However, we want to apologize for the lack of responsiveness of our staff, which kept it from being perfect. We appreciate you choosing our hotel, and we hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management
Great customer service
Shasi the representative was very helpful , place was very beautiful and clean! I really enjoyed my stay!
Business response:
Dear LaDonna, we are delighted to know how happy you were with our clean and comfortable accommodation. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to Shashi. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soonSincerely,Hotel Management
Do yourself a favor and go to Sonesta
Business response:
Dear Eric, Thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not fulfilling your expectations. We hope you will return so that we can have an opportunity to provide you with a much better experience.Sincerely, Hotel Management
The bed was very comfortable. The room heater was a window box that was loud and disturbed my sleep. The room was old and dingy and dirty from years of not being cleaned properly. There were 3 gym machines that were good. There were people smoking marijuana cigarettes in other rooms. I can smell through the walls. Will not stay here ever again.
Business response:
Dear Matina, Thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,042 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.