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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a 5 star Very clean. But breakfast pitiful. Not a coffee drinker. You had no hot chocolate or anything. No ice machine.
Business response:
Dear Guest, thank you for staying with us. We are happy that you have enjoyed most aspects of our hotel. However, we were sorry to read that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappoint... read more
No complaints. I enjoyed my weekend here
Business response:
Dear Marcus, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The pull out sofa was not made up and had a dirty towel on the mattress when I opened up the sofabed. The refrigerator and air-conditioning unit were quite loud making it difficult to sleep. hair dryer was not working and had to be replaced. Staff were very accommodating, helpful and responsive to our needs. It was a quiet location yet very accessible to Crocker Park, the freeway and event we came to atttend.
Business response:
Dear Sarah, thank you for your comments about our helpful staff and easily accessible location. We are glad that, overall, you were pleased with your stay. However, we hope you will accept our apologies that you were inconvenienced by maintenance and housekeeping issues in your room. We will communicate this to the concerned team and ensure that these issues will be rectified. On behalf of everyone here, we invite you to stay with us again the next time you are in the area. Sincerely, Hotel Management
Clean room and good price
Business response:
Dear Don, at Extended Stay America, we are delighted to know you had a wonderful stay. We work hard to ensure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We look forward to welcoming you back! Sincerely, Hotel Management
La limpieza
Very good experience. Love no surprises....this was that!
Business response:
Dear John, at Extended Stay America, we are delighted to know you had a wonderful stay. Providing our guests with a comfortable stay is what we strive for every day. We look forward to welcoming you soon. Sincerely, Hotel Management
Check in was quick and easy. Place was quiet & clean. The only reason i gave it 3/5 was because they hair dryer was broken, the iron was broken and the bedding was very thin. My boyfriend & I felt the blankets were not enough, they were to small for us.
Business response:
Esmeralda, thank you for posting a review of your recent stay with us. We are happy if overall you were satisfied with your stay, but we are sorry for the issue you mentioned. We are grateful for your comment and will share this with the appropriate individual to take corrective actions. We encourage you to try us again as we are confident you will have a better experience. Sincerely, Hotel Management
The actual building is pretty old and looks it. The rooms look like something out of the '70s and the old gas stove, while clearly used, was placed very close to the interior wall of the building, which made it unnerving. Cookware could be rented for an additional charge but we never bothered. If you just need a place to crash for a few days on a budget it's an okay place
Nice enough and in a good area. Just an older hotel that could use updates
Business response:
Glen, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 694 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.