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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Under the beds there was still trashed from previous customers
Business response:
Dear Miguel, thank you for your recent stay at Extended Stay America. We are very happy to know that you enjoyed your stay overall. However, we have shared your feedback with our housekeeping team. We hope to see you soon. Sincerely, Hotel Management
Too loud to sleep The room was nice and clean but the air condition was so loud it woke me up every time it came on.
This is a no frills hotel surrounded by a plethora of things to do. The rooms are nothing to write home about. The air conditioner vents are covered in dust and possibly let hair since they allow animals. The room smelled like a dog had slept there the night before. The towels were slightly stained with prior usage. The shower could’ve used an additional scrub along with the stained sink; however, there’s an outdoor mall less than 5 minutes from the hotel with all the works (stores, restaurants, and jazz in the park most day... read more
Business response:
Dear MICHELE, thank you for choosing to stay with us. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and will address them with our team members. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Everything was great.
Not a 5 star Very clean. But breakfast pitiful. Not a coffee drinker. You had no hot chocolate or anything. No ice machine.
Business response:
Dear Guest, thank you for staying with us. We are happy that you have enjoyed most aspects of our hotel. However, we were sorry to read that you did not thoroughly enjoy our complimentary breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappoint... read more
No complaints. I enjoyed my weekend here
Business response:
Dear Marcus, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 4.1 star rating with 707 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.