Extended Stay America - Cleveland - Westlake

Tina 

on Expedia

8 years ago

Clean and nice hotel Hotel was clean and secure. Some of the amenities were broken like the hair dryer. Shower seems old and run down. Bathroom might need to be updated. It seemed like they were understaffed as front desk person was doing the cleaning of the room also. 

Anonymous 

on Expedia

8 years ago

The hotel was as expected for an extended stay. The room was clean and the staff was friendly. I would stay there again. 

Paul 

on Expedia

8 years ago

Very nice hotel. Personable staff. Definitely would stay here again. 

Anonymous 

on Expedia

8 years ago

Room review First night was kept awake by noisy refrigerator. Glad this was replaced during the next day. Room had no housekeeping service for the three days I was there. 

T Christina 

on Expedia

8 years ago

Great value. 

richad 

on Expedia

8 years ago

Nothing fancy but certainly worth the cost. We needed a fresh battery in the smoke detector in our room. The noise of the dead battery indicator was annoying. When we reported this to the desk, the staff person attended to the problem within minutes. He was courteous and efficient and got the job done. 

Anonymous 

on Expedia

8 years ago

The room was as expected. But…There was a fire at the hotel that night. 3 fire trucks showed up. Hallway had filled with smoke. There was no member of the staff, that we could see to direct the guest on what to do since the fire alarm was going off. Not even an announcement. Earlier that same day other members of the group I was with showed up to check in and was not able. They were told that card reader was down. They waited and tried to check in as was told that there were not to be checked in and they should go somewhere... read more

Wendy 

on Expedia

8 years ago

Bad customer service. Everything was fine as far as the room but the customer service was little to be desired.