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Extended Stay America - Cleveland - Westlake
- Hotels
- Westlake, OH
About this business
Location details
30360 Clemens Rd., Westlake, OH, 44145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great cheap place to stay . Close to Cleveland. Friendly staff.
Business response:
Thank you for choosing to stay with us. It is a pleasure knowing you liked our convenient location and the service offered by our staff along with the great value. Thanks for being our guest, and we look forward to your next visit at Extended Stay America. Sincerely, Hotel Management
Poorly manned desk While the room was fine, I did notice that there was hardly anyone ever at the front desk. Had to wait 20 minutes to check out.
Business response:
Janessa, thank you for being our guest at Extended Stay America. We are happy to know your stay with us was overall comfortable, but we are sorry for the inconvenience you experienced with our front desk service. We have shared your feedback with the concerned team to ensure happy guests is our number one priority. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
GREAT PLACE GREAT PEOPLE!
Business response:
David, thank you for sharing your wonderful experience at Extended Stay America. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
It’s an ok hotel room. The first room they put me in smelled like cigarettes, but they moved me into another room. The worker at the desk wasn’t very friendly.
Business response:
Thank you for your visit. Although you had an overall good stay, we are sorry that you were disappointed with your initial room and for the service issues. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Clean and nice hotel Hotel was clean and secure. Some of the amenities were broken like the hair dryer. Shower seems old and run down. Bathroom might need to be updated. It seemed like they were understaffed as front desk person was doing the cleaning of the room also.
Business response:
Tina, thank you for being our guest at Extended Stay America. We are pleased you had an overall enjoyable visit, but I am sorry for not meeting all of your expectations. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
The hotel was as expected for an extended stay. The room was clean and the staff was friendly. I would stay there again.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to learn you enjoyed your visit, found your suite comfortable and the staff friendly and professional. Thanks for being our guest, and we look forward to seeing you in the future. Sincerely, General Manager
Business response:
Nancy, thank you for being our guest. We are happy that overall you were pleased with your stay. We hope to have the chance to better serve you. Sincerely, General Manager
Very nice hotel. Personable staff. Definitely would stay here again.
Business response:
Paul, thank you for sharing wonderful comments about Extended Stay America - Cleveland - Westlake. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with the service provided by our courteous associates. Thanks again for your feedback, and we would love to welcome you back the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Cleveland - Westlake
How is Extended Stay America - Cleveland - Westlake rated?
Extended Stay America - Cleveland - Westlake has a 3.4 star rating with 1,042 reviews.
When is Extended Stay America - Cleveland - Westlake open?
Extended Stay America - Cleveland - Westlake is open now. It will close tomorrow at 12:00 a.m.