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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
shortstaffed and dirty
Business response:
Dear Guest, Thank you for taking the time to share your experience. We regret that your recent visit fell short of your expectations in some regards. Please accept our apologies for any disappointment you experienced. We are committed to upholding elevated standards not only in our service but also in the overall feel of our hotel. Please know that we are actively addressing these issues with our team to ensure an improved experience for future visitors. Your feedback is valuable and will help us make the necessary improveme... read more
The bathroom door lock was broke. The lights about the bathroom sink were shorting and had to be adjusted. The sofa bed mattress had stains on the the bottom and they would not provide sheets for the sofa bed. The beds were not soft.
Business response:
Dear Guest, Thank you for your feedback and for bringing these maintenance and cleanliness concerns to our attention. We sincerely apologize for the issues you experienced in your room. We take guest comfort and safety seriously, and we have strict standards for room upkeep and housekeeping. Your feedback helps us identify areas needing immediate improvement, and we are committed to addressing these to enhance the quality of our accommodations.We appreciate your insights and look forward to the opportunity to better align wi... read more
The room had the smoke alarm disconnected and hanging from the ceiling. I was nervous the entire time there. The mattress had a deep indentation in it so i rolled into all the time. The pillows were like cement. It was 4 days of torture. Most of the staff were nice and amiable. The rest shouldnt be working there at all.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering our staff, we hope to have another occasion to host you in the future and provide you... read more
Felt bites on me throught out stay ants water leak in bathroom
Business response:
Dear Guest, Thank you for sharing your experience. We deeply regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we look forward to the opportunity to serve you better in th... read more
It was the worst experience to uave and to then be there for a funeral, made it worse. Service was slow to respond at the front desk. Sheets were dirty even after asking for clean ones. Pullout bed was ripped and base broken. The microwave caught fire if you used it. Room phone didnt work the 3 days of our stay.
Business response:
Dear Lazarus, Thank you for taking the time to share your experience. We truly regret that your stay fell short of expectations, especially during such a difficult time. Your feedback is very important, and we will share these concerns with our team to ensure a more seamless and comfortable experience for our guests. We extend our sincere condolences and hope that a future visit will reflect the care and standards we strive to uphold. Sincerely, Hotel Management
The water was cold.. no one came to fix it.. the room had a stench smell and the appliances were old the bathroom door was broken. And the tub was dirty
Business response:
Dear Sherard, We’re genuinely sorry to hear about the issues you faced during your stay. A lack of hot water and maintenance delays can be very frustrating, and we understand how disappointing that must have been. Our housekeeping and maintenance team genuinely strives to keep every suite well cared for, and we’ll make sure these concerns are addressed promptly to avoid future inconvenience. We hope you’ll give us another chance to provide you with a more comfortable experience next time. Sincerely, Hotel Management
the whole place SMELLS LIKE SMOKE. The head board and wall around it were stained and marked up. The metal in the shower, toilet and sink was stained brown and black. Adjacent rooms looked as if People were living there. Kids being picked up by the school bus in front and in the parking lot. Tried changing rooms bug found bugs and more issues in the 2nd rom. Checked out next morning. DO NOT STAY HERE
Business response:
Dear Autumn, Thank you for sharing your experience. We regret that your stay did not reflect the standards we aim to uphold. We will share your observations with our housekeeping and maintenance teams to ensure that each room meets the level of care and attention our guests expect. Please know that we conduct regular pest control and cleanliness checks throughout the property to maintain comfort and safety. We are also committed to providing a welcoming environment for every guest and appreciate your comments as they help gu... read more
Disgusting rooms, not clean, did not stay People were sleeping in the parking lot. The fridge and stove were rusty and looked like they’ve been there from the 1960s. There was hair on the floors and counters. The floor itself was sticky, the bed was disheveled, there was spray on the furniture, there were stains on the carpet area, the bathroom was rusted and unclean, you could hear people on the hallways yelling and fighting. There was gunk on the remote. I left and went to the Hilton. Will not stay there
Business response:
Dear Phillip, Thank you for taking the time to share your feedback regarding your stay at our hotel. We sincerely apologize for the condition you described and the impact it had on your stay. This is not the level of cleanliness or comfort we intend to provide, and your feedback is being shared with our team. We understand how disappointing it must have been to encounter these issues, and steps will be taken to address them so future guests have a more positive experience. We hope you might consider giving us another opportu... read more
This hotel is not welcoming, not clean, and not safe for anyone to stay at. We had to ring the bell and call the hotel for several minutes to get front desk staff to arrive. After finally checking in and getting to our room, the room smelled and the air tasted of something rotting. The entire floor and the furniture was sticky. There was a brown substance--that looked like and smelled like leaking sewage--on the bedroom (NOT the bathroom) floor. It took forever to get the front desk staff back to assist and all they could do... read more
Business response:
Dear Mary, We sincerely apologize for the experience you encountered during your stay. This is far from the safe and welcoming environment we strive to provide, and your concerns have been shared with our team. We are taking steps to address the issues you raised regarding room condition and front desk responsiveness to prevent similar situations in the future. We understand how upsetting this must have been and are committed to improving our standards so all guests can feel comfortable and secure. Your feedback is valuable,... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.