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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was the worst experience to uave and to then be there for a funeral, made it worse. Service was slow to respond at the front desk. Sheets were dirty even after asking for clean ones. Pullout bed was ripped and base broken. The microwave caught fire if you used it. Room phone didnt work the 3 days of our stay.
Business response:
Dear Lazarus, Thank you for taking the time to share your experience. We truly regret that your stay fell short of expectations, especially during such a difficult time. Your feedback is very important, and we will share these concerns with our team to ensure a more seamless and comfortable experience for our guests. We extend our sincere condolences and hope that a future visit will reflect the care and standards we strive to uphold. Sincerely, Hotel Management
The water was cold.. no one came to fix it.. the room had a stench smell and the appliances were old the bathroom door was broken. And the tub was dirty
Business response:
Dear Sherard, We’re genuinely sorry to hear about the issues you faced during your stay. A lack of hot water and maintenance delays can be very frustrating, and we understand how disappointing that must have been. Our housekeeping and maintenance team genuinely strives to keep every suite well cared for, and we’ll make sure these concerns are addressed promptly to avoid future inconvenience. We hope you’ll give us another chance to provide you with a more comfortable experience next time. Sincerely, Hotel Management
the whole place SMELLS LIKE SMOKE. The head board and wall around it were stained and marked up. The metal in the shower, toilet and sink was stained brown and black. Adjacent rooms looked as if People were living there. Kids being picked up by the school bus in front and in the parking lot. Tried changing rooms bug found bugs and more issues in the 2nd rom. Checked out next morning. DO NOT STAY HERE
Business response:
Dear Autumn, Thank you for sharing your experience. We regret that your stay did not reflect the standards we aim to uphold. We will share your observations with our housekeeping and maintenance teams to ensure that each room meets the level of care and attention our guests expect. Please know that we conduct regular pest control and cleanliness checks throughout the property to maintain comfort and safety. We are also committed to providing a welcoming environment for every guest and appreciate your comments as they help gu... read more
Disgusting rooms, not clean, did not stay People were sleeping in the parking lot. The fridge and stove were rusty and looked like they’ve been there from the 1960s. There was hair on the floors and counters. The floor itself was sticky, the bed was disheveled, there was spray on the furniture, there were stains on the carpet area, the bathroom was rusted and unclean, you could hear people on the hallways yelling and fighting. There was gunk on the remote. I left and went to the Hilton. Will not stay there
Business response:
Dear Phillip, Thank you for taking the time to share your feedback regarding your stay at our hotel. We sincerely apologize for the condition you described and the impact it had on your stay. This is not the level of cleanliness or comfort we intend to provide, and your feedback is being shared with our team. We understand how disappointing it must have been to encounter these issues, and steps will be taken to address them so future guests have a more positive experience. We hope you might consider giving us another opportu... read more
This hotel is not welcoming, not clean, and not safe for anyone to stay at. We had to ring the bell and call the hotel for several minutes to get front desk staff to arrive. After finally checking in and getting to our room, the room smelled and the air tasted of something rotting. The entire floor and the furniture was sticky. There was a brown substance--that looked like and smelled like leaking sewage--on the bedroom (NOT the bathroom) floor. It took forever to get the front desk staff back to assist and all they could do... read more
Business response:
Dear Mary, We sincerely apologize for the experience you encountered during your stay. This is far from the safe and welcoming environment we strive to provide, and your concerns have been shared with our team. We are taking steps to address the issues you raised regarding room condition and front desk responsiveness to prevent similar situations in the future. We understand how upsetting this must have been and are committed to improving our standards so all guests can feel comfortable and secure. Your feedback is valuable,... read more
Ridiculous customer service. Booked 1 king + pullout couch for my wife, daughter and myself. Arrived 3pm to no bedding in room for pullout. Went to front desk and requested bedding, and was told it would be brought to the room. Left property, returned at midnight... still no bedding. Went to front desk and was handed a fitted sheet and a blanket, but was told they were "out of pillows". (Apparently they were out of top sheets too?) THEN... went back to room, and toilet is clogged. Called front desk and was told to "come down... read more
Business response:
Dear Michael, Thank you for sharing your experience with us. We sincerely apologize for the issues with the bedding and pillows in your room. You should never have had to wait for basic linens, and we regret that this caused frustration during your stay. We are also very sorry for the condition of the toilet and the inconvenience you experienced handling it. This is not the standard we aim to provide, and we will address it immediately with our housekeeping and maintenance teams. Although your stay did not go as planned, our... read more
I booked this hotel last minute after my daughter and her friend had been at the ballfield all day, and we had to be back early in the morning. When walking in the 1st floor it smelled like cigarette smoke. The 1st room we checked into was dirty, pull out couch bed sheet was dirty/stained, used soap was left in the shower, and a cockroach was on the wall. We went to the front desk and got another room. The hotel needs to be updated in general. Our floor was sticky, the kids were grossed out, but at this time it was late and ... read more
Business response:
Dear Heather, We’re sorry to hear about the condition of your stay. The cleanliness issues are far below the standard we aim to provide. We understand how disappointing it must have been. Your feedback has been shared with our housekeeping and maintenance teams for immediate review. We have also noted your remarks on the need for updates throughout the property and appreciate you bringing this to our attention. We regret that your experience didn’t reflect the value you expected and hope you’ll consider giving us another cha... read more
Sucked...!! Remote didn't work...!!!
Business response:
Dear Kevin, Thank you for sharing your feedback. We’re sorry your visit was disrupted by the inconvenience with the remote, as we want everything in the room to function properly for a smooth and comfortable stay. Your comments will be shared with our team to ensure this is resolved promptly. We hope you’ll consider giving us another opportunity to provide a more enjoyable experience. Sincerely, Hotel Management
There were roaches in our room. Old furniture. Stains and chipping on table. Water did not get hot. Advertised breakfast. Barely continental. Breakfast bar and coffee/tea.
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,398 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.