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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People smoking in their rooms, the whole 3rd floor smelled of maraj
Business response:
Dear Lindsey, Thank you for letting us know about your experience. Please accept our apologies for the disruption caused by smoke-related issues. While smoking is allowed in designated areas, it should never affect our non-smoking guests, and we hope you will accept our sincerest apologies. Creating a comfortable and welcoming atmosphere is always our priority, and your comments will be addressed with our team to reinforce policies that help all guests feel at ease. We appreciate you sharing this feedback and hope you will c... read more
The first room I was assigned had a rusted bathtub, smelled, and had damaged walls and worn out finishing on the tub. The bottom of the tub had holes with rust, and was discolored or dirty. I couldn’t believe they were actually charging money for this room. I complained and was given another room which was only slightly better. The bathtub was missing the stopper in the tub and was discolored. The toilet paper holder was broken so toilet paper was kept on the back of the tub. The door was cracked. The floor was so dirty that... read more
Business response:
Dear Lisa, Thank you for taking the time to share your feedback. We are very sorry to hear about the condition of the accommodations you encountered and the inconvenience this caused. Providing a clean, well-maintained environment is essential, and your comments have been shared with the teams responsible to ensure appropriate improvements are made. We appreciate your patience and regret that your experience did not reflect our standards. We hope you will consider giving us another opportunity in the future to deliver a stay... read more
This hotel is in rough condition. Things broken in the room, bathroom door latch was hard to open, very few plugs. Could use an update.
Business response:
Dear Jeramie, Thank you for sharing your thoughts with us. We regret to hear that certain aspects of the property did not meet your expectations. Your observations about the room’s condition and maintenance are valuable, and we will share them with the appropriate teams to guide our improvement efforts. We appreciate your perspective and hope you will consider giving us another opportunity in the future to provide you with a more comfortable and satisfying visit. Sincerely, Hotel Management
One room had a dirty bathroom still. The AC went out on the final night in The other room. There was either no sound deadening between floors or there was a pack of elephants in the room above us. The room with the broken AC didn’t have a phone, trash cans, desk chair or coffee table like the other room. The rooms didn’t match the pictures. The only plus was the location to our event.
Business response:
Dear Teri, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues and the discomfort caused by the malfunctioning air conditioning during your stay. We also apologize for the noise disturbances and the discrepancies between the rooms and the images you expected. Your feedback regarding the missing amenities is valuable, and we will address your concerns with our team to enhance the comfort of future guests. On a positive note, we are glad you found our location convenient, and we hope to hav... read more
Bugs in the room, not clean,tv did not work,loud n
Business response:
Dear Deborah, We take cleanliness and pest control very seriously and appreciate you bringing these concerns to our attention. The issues you experienced will be addressed with the appropriate team to help prevent similar situations for future guests. Our commitment to maintaining a comfortable and well-kept environment remains a top priority. Furthermore, we apologize for the inconvenience caused by the television and any noise disturbances during your stay. Your feedback is valued, and we will work diligently to find solut... read more
Close to merriweather post
Business response:
Dear Deborah, Thank you for sharing your thoughts. It’s great to know the location suits your plans, especially with the convenience of nearby venues. We’re always glad when our guests find the area accessible and well-situated for their needs. Your feedback is appreciated, and we hope your overall experience was enjoyable. Should your travels bring you back to the area, we’d be happy to welcome you again and provide an even more comfortable and seamless stay. Sincerely, Hotel Management
The sheets were dirty. We had fruit flies. We were told if we wanted new towels we had to bring our olds ones down stairs. We stayed more than two days so I don’t know why the room wasn’t refreshed or new towels brought to us. Everyone including staff smoked in the parking lot and in their rooms which drifted into the halls and our room. In person the hotel looks different than online.
Business response:
Dear Kristiana, Thank you for taking the time to share your feedback. Guest comfort is very important to us, and we're sorry to hear aspects of your stay fell short of expectations. We strictly follow a non-smoking policy, and your comments will be addressed to ensure stricter adherence moving forward. Regarding housekeeping, service is provided weekly, with fresh linens and towels available at the front desk upon request. Additional cleanings can also be arranged for a small fee. We appreciate you bringing these matters to ... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,398 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.