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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to stay on short notice because of an issue and this was only place available in the area. The hotel is incredibly old, had horrendous odor. Lights did not work in room. There were roaches in the kitchen area. Desk attendant was super helpful given circumstances. Would not recommend stay if other places are available.
Business response:
Dear David, Thank you for sharing your experience with us. We’re sorry to hear that the condition of the room did not meet expectations and that you encountered unpleasant odors and maintenance concerns. We understand how disappointing this must have been, especially under short-notice circumstances. We do appreciate your recognition of the front desk associate’s helpfulness, and your feedback will be shared with the appropriate teams for improvement. While we know that this stay did not meet all of your expectations, we are... read more
I should have read the reviews!!!!!! I needed a place to shower and nap between events I had planned in the area. Check in went okay because on the day of my reservation I was told that there were only 2 housekeepers on staff, and my room may not be available. Once checked in and getting into my room, I discovered that the laminate on bathroom wall was discolored, black/gray stains on the towels and a stain on the sheets. I didn’t complain to the staff as I had no plans of staying overnight. I am grateful that I had shower s... read more
Business response:
Dear Nichole, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. The concerns you noted regarding the room’s condition are certainly not reflective of the standards we strive to maintain, and we understand how disappointing this must have been during your brief stay. We appreciate your acknowledgment of the convenient location and value. Your comments will be shared with our team to help guide improvements moving forward. We hope to have the chance to welcome you ba... read more
Not recommended Room is not clean. Bathroom door is broken. Smelly and not so clean
Business response:
Dear Madhankumar, We sincerely apologize for the condition of your room. A lack of cleanliness and maintenance issues is not the standard we strive to uphold. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We truly regret that your experience fell short and appreciate you bringing these concerns to our attention. Please consider giving us another opportunity to make things right in the future. Sincerely, Hotel Management
There was TV was broken, bathroom door would not easily open from the inside. Cockroach in the kitchen, Cockroach by the bathroom and bed. I found lot of object under the bed (shoes, plastic bag, lids of botter) I was very disappointed and could not stay in such nasty and dirty room I requested a refound so I Went to different hotel in the middle of night with my all family. The Strange thing was that the staff hotel at the reception was shocked to learned that I was given Room 206. According to her the room is known to have... read more
Business response:
Dear Stelly, Thank you for sharing such detailed feedback about your experience. We're truly sorry to hear about the condition of the room and the discomfort it caused you and your family. The issues you described are unacceptable and fall far below the standards we strive to uphold. Your comments regarding cleanliness, maintenance concerns, and your interaction at the front desk have been noted and will be thoroughly reviewed. We sincerely regret the frustration and disappointment this caused and hope to have the opportunit... read more
People smoking in their rooms, the whole 3rd floor smelled of maraj
Business response:
Dear Lindsey, Thank you for letting us know about your experience. Please accept our apologies for the disruption caused by smoke-related issues. While smoking is allowed in designated areas, it should never affect our non-smoking guests, and we hope you will accept our sincerest apologies. Creating a comfortable and welcoming atmosphere is always our priority, and your comments will be addressed with our team to reinforce policies that help all guests feel at ease. We appreciate you sharing this feedback and hope you will c... read more
The first room I was assigned had a rusted bathtub, smelled, and had damaged walls and worn out finishing on the tub. The bottom of the tub had holes with rust, and was discolored or dirty. I couldn’t believe they were actually charging money for this room. I complained and was given another room which was only slightly better. The bathtub was missing the stopper in the tub and was discolored. The toilet paper holder was broken so toilet paper was kept on the back of the tub. The door was cracked. The floor was so dirty that... read more
Business response:
Dear Lisa, Thank you for taking the time to share your feedback. We are very sorry to hear about the condition of the accommodations you encountered and the inconvenience this caused. Providing a clean, well-maintained environment is essential, and your comments have been shared with the teams responsible to ensure appropriate improvements are made. We appreciate your patience and regret that your experience did not reflect our standards. We hope you will consider giving us another opportunity in the future to deliver a stay... read more
This hotel is in rough condition. Things broken in the room, bathroom door latch was hard to open, very few plugs. Could use an update.
Business response:
Dear Jeramie, Thank you for sharing your thoughts with us. We regret to hear that certain aspects of the property did not meet your expectations. Your observations about the room’s condition and maintenance are valuable, and we will share them with the appropriate teams to guide our improvement efforts. We appreciate your perspective and hope you will consider giving us another opportunity in the future to provide you with a more comfortable and satisfying visit. Sincerely, Hotel Management
One room had a dirty bathroom still. The AC went out on the final night in The other room. There was either no sound deadening between floors or there was a pack of elephants in the room above us. The room with the broken AC didn’t have a phone, trash cans, desk chair or coffee table like the other room. The rooms didn’t match the pictures. The only plus was the location to our event.
Business response:
Dear Teri, Thank you for sharing your experience. We sincerely apologize for the cleanliness issues and the discomfort caused by the malfunctioning air conditioning during your stay. We also apologize for the noise disturbances and the discrepancies between the rooms and the images you expected. Your feedback regarding the missing amenities is valuable, and we will address your concerns with our team to enhance the comfort of future guests. On a positive note, we are glad you found our location convenient, and we hope to hav... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.