This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs in the room, not clean,tv did not work,loud n
Business response:
Dear Deborah, We take cleanliness and pest control very seriously and appreciate you bringing these concerns to our attention. The issues you experienced will be addressed with the appropriate team to help prevent similar situations for future guests. Our commitment to maintaining a comfortable and well-kept environment remains a top priority. Furthermore, we apologize for the inconvenience caused by the television and any noise disturbances during your stay. Your feedback is valued, and we will work diligently to find solut... read more
Close to merriweather post
Business response:
Dear Deborah, Thank you for sharing your thoughts. It’s great to know the location suits your plans, especially with the convenience of nearby venues. We’re always glad when our guests find the area accessible and well-situated for their needs. Your feedback is appreciated, and we hope your overall experience was enjoyable. Should your travels bring you back to the area, we’d be happy to welcome you again and provide an even more comfortable and seamless stay. Sincerely, Hotel Management
The sheets were dirty. We had fruit flies. We were told if we wanted new towels we had to bring our olds ones down stairs. We stayed more than two days so I don’t know why the room wasn’t refreshed or new towels brought to us. Everyone including staff smoked in the parking lot and in their rooms which drifted into the halls and our room. In person the hotel looks different than online.
Business response:
Dear Kristiana, Thank you for taking the time to share your feedback. Guest comfort is very important to us, and we're sorry to hear aspects of your stay fell short of expectations. We strictly follow a non-smoking policy, and your comments will be addressed to ensure stricter adherence moving forward. Regarding housekeeping, service is provided weekly, with fresh linens and towels available at the front desk upon request. Additional cleanings can also be arranged for a small fee. We appreciate you bringing these matters to ... read more
Things out of order It was reasonably clean, but the hallway bathrooms were not working, some room lights were not working, there were not enough towels, and just generally seemed like a busy place but not very well taken care of.
Business response:
Dear Paul, Thank you for your feedback. While we are pleased that there are aspects of your visit you found satisfactory, we regret that the overall experience did not meet your expectations. We understand how disappointing it can be when things are not as smooth or comfortable as you had hoped. Please be assured that your feedback has been shared with our team, as we remain committed to enhancing our service and guest experience. We hope you will consider giving us another chance in the future to provide you with a more ple... read more
The room stunk of something I'm assuming is curry cooking.
Business response:
Dear Eliane, Thank you for taking the time to share your experience. We’re sorry to hear that the room’s condition did not meet your expectations. A fresh and welcoming environment is important, and we regret that this aspect of your stay was disappointing. Your feedback has been shared with the appropriate team to ensure the situation is addressed promptly. We appreciate your input and hope to provide a more comfortable experience on a future visit. Sincerely, Hotel Management
dont value long term guest or any guest our air condition didn't work entire stay the temperature in the room was 84 and 85 degress my elderly mother suffered we had to by a fan. The stove stop never worked we had to buy a hot plate we payed over 3,000 our stay we was always advised to book 3rd party so because it was cheaper but not telling us we would receive a tax credit each month that would go towards your stay but that never applied to our stay
Business response:
Dear Bruce, Thank you for sharing your experience. We are genuinely sorry for the discomfort and distress you and your mother experienced during yourstay. What you described falls far short of the level of care and quality we strive to provide. We deeply regret the challenges you faced, particularly regarding the room conditions and the communication issues you encountered. Your feedback has been shared with our leadership team, and we are committed to using it to guide meaningful improvements. We appreciate you bringing thi... read more
Go somewhere else Very dirty. Towels and bedding were stained and place had a sour smell. The bathtub has a big blood stain that could not be removed by maintenance, so no shower available. Sold out so we couldn’t change rooms. This room was way too expensive to be in such distress. Never again. YOU'VE BEEN WARNED
Business response:
Dear Jay, We sincerely apologize for the distress and disappointment you experienced during your stay. It is deeply concerning to learn about the condition of your room, and we are genuinely sorry for the inconvenience this caused, especially as we were unable to offer an alternate room due to being fully booked. Please be assured that we take your feedback seriously and are working closely with our team to enhance our cleanliness and maintenance standards. We appreciate you bringing this to our attention. While we regret th... read more
Terrible treat long term residence like nothing
Business response:
Dear Bruce, Thank you for taking the time to share your comments. We are genuinely sorry that your experience did not meet our expectations. Providing a pleasant and comfortable environment is central to our service, and we regret that this was not reflected during your stay. Your feedback will be shared with our team as we work toward meaningful improvement. We appreciate you bringing this to our attention and hope to have another opportunity to deliver the level of care our guests deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.