Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Dear Eliane, Thank you for taking the time to share your experience. We’re sorry to hear that the room’s condition did not meet your expectations. A fresh and welcoming environment is important, and we regret that this aspect of your stay was disappointing. Your feedback has been shared with the appropriate team to ensure the situation is addressed promptly. We appreciate your input and hope to provide a more comfortable experience on a future visit. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for sharing your experience. We are genuinely sorry for the discomfort and distress you and your mother experienced during yourstay. What you described falls far short of the level of care and quality we strive to provide. We deeply regret the challenges you faced, particularly regarding the room conditions and the communication issues you encountered. Your feedback has been shared with our leadership team, and we are committed to using it to guide meaningful improvements. We appreciate you bringing thi... read more

Business response:

Dear Jay, We sincerely apologize for the distress and disappointment you experienced during your stay. It is deeply concerning to learn about the condition of your room, and we are genuinely sorry for the inconvenience this caused, especially as we were unable to offer an alternate room due to being fully booked. Please be assured that we take your feedback seriously and are working closely with our team to enhance our cleanliness and maintenance standards. We appreciate you bringing this to our attention. While we regret th... read more

Business response:

Dear Bruce, Thank you for taking the time to share your comments. We are genuinely sorry that your experience did not meet our expectations. Providing a pleasant and comfortable environment is central to our service, and we regret that this was not reflected during your stay. Your feedback will be shared with our team as we work toward meaningful improvement. We appreciate you bringing this to our attention and hope to have another opportunity to deliver the level of care our guests deserve. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for taking the time to share your comments. We are genuinely sorry that your experience did not meet our expectations. Providing a pleasant and comfortable environment is central to our service, and we regret that this was not reflected during your stay. Your feedback will be shared with our team as we work toward meaningful improvement. We appreciate you bringing this to our attention and hope to have another opportunity to deliver the level of care our guests deserve. Sincerely, Hotel Management 

Business response:

Dear Bruce, Thank you for reviewing your stay. We are truly sorry your visit left you feeling disappointed. Providing a welcoming and comfortable environment is very important to us, and it is disheartening to know we fell short in your case. Please be assured that your comments have been shared with the appropriate team and will be carefully reviewed as we strive to enhance the guest experience. We appreciate you bringing this to our attention and hope you will give us another opportunity to provide a stay that better refle... read more

Business response:

Dear Gabriel, Thank you for sharing your feedback. We truly appreciate your kind words about the value you received and are pleased to know aspects of your stay were positive. At the same time, we regret any part of your experience that fell short of expectations. Our team is dedicated to enhancing the quality of service and accommodations to ensure a more seamless and rewarding visit for all our guests. Your input is invaluable in guiding these efforts. We look forward to welcoming you again and providing an even better and... read more

Business response:

Dear Anna, Thank you for reviewing your experience. We are truly sorry to learn that your visit did not meet your expectations. We aim to create a welcoming and reliable environment for all our guests, and it is disappointing that we fell short of this goal. Your comments are essential, and we will share them with our team as part of our ongoing efforts to improve continuously. We appreciate the time you took to share this feedback and hope to have another opportunity to provide you with a more comfortable and positive stay ... read more