Extended Stay America - Columbia - Columbia Parkway

Business response:

Dear LeAndrea, Thank you for taking the time to share your feedback. We’re glad to hear that your stay was comfortable overall, though we understand there is room for improvement. Your comments are valuable to us as we continually work to refresh and enhance our property to better meet our guests’ expectations. We hope to welcome you back soon for an even better experience.Sincerely,Hotel Management 

Business response:

Dear Rosa, Thank you for your feedback regarding breakfast. We understand how important a good meal is to start the day, and we apologize for any inconvenience caused by the lack of breakfast options during your stay. We are actively working to enhance our dining services and appreciate your input. Your experience matters to us, and we hope to welcome you back for a much-enhanced experience.Sincerely,Hotel Management 

Business response:

Dear Yaki, Thank you for your feedback. We are glad to hear you found the environment nice and quiet; however, we sincerely apologize for the discomfort you experienced with the bed, lighting, and broken clock. Your comments regarding food and drink pricing are also noted, as we aim to provide value to our guests. We appreciate your insights and are committed to making improvements to enhance our services. We hope you will consider staying with us again, allowing us the opportunity to provide you with a better experience.Sin... read more

Business response:

Dear Michelle, Thank you so much for your feedback! We are delighted to hear that you love the staff at Extended Stay America and find them nice and helpful. Your support truly means the world to us, and it is wonderful to know that we are your preferred hotel. We are committed to providing exceptional service and a welcoming atmosphere for our guests. We can’t wait to welcome you back for another fantastic stay! Sincerely,Hotel Management