Extended Stay America - Columbia - Columbia Parkway

Business response:

Dear Ralph, We apologize for the discomfort you experienced due to the presence of individuals in the stairwell exit during late hours. We take the safety and security of our guests very seriously, and we appreciate you bringing this matter to our attention. We will address this issue with our security team to ensure that such incidents are properly managed and prevented in the future. Thank you for your feedback and for choosing Extended Stay America, and we hope that you were able to have a pleasant stay otherwise. Your co... read more

Business response:

Dear Allan, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. Feedback like yours allows us to monitor and improve our guest experience continually. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear Ellen, Thank you for selecting our hotel and taking the time to write a review. We are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. We do hope you ... read more

Business response:

Dear Eliam, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management