Extended Stay America - Columbia - Columbia Parkway

Business response:

Dear Peter, We are delighted to hear that you found the environment at Extended Stay America serene and beautiful! Providing a tranquil atmosphere for our guests is our priority, and we're thrilled you enjoyed your stay with us. Thank you for your kind words, and we look forward to welcoming you back for another wonderful experience!Sincerely,Hotel Management 

Business response:

Dear Carlton, Thank you so much for your outstanding review. We are glad that you had an overall positive stay. Thank you for choosing Extended Stay America, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing. Sincerely,Hotel Management 

Business response:

Dear Marilena, Thankyou for choosing us. It is nice to see this type of recognition for our staff, and we will be sure to share this lovely feedback with them. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We deeply regret the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our... read more