Extended Stay America - Columbia - Columbia Parkway

Business response:

Dear Ellen, Thank you for selecting our hotel and taking the time to write a review. We are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals, and we will follow up to determine where we went wrong and how we can enhance our service to our guests. We do hope you ... read more

Business response:

Dear Eliam, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team.We hope you will revisit the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear NOEL, Thank you for choosing to stay with us and for sharing your review. Our goal is to provide a clean and comfortable environment, so we apologize for falling short during your visit. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We hope you revisit us.Sincerely,Hotel Management 

Business response:

Dear JoAnne, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for not living up to our commitment to clean, fresh accommodations, which kept it from being perfect. We have shared your feedback with our Housekeeping team so these issues do not happen again. Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management