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Extended Stay America - Columbia - Columbia Parkway
- Hotels
- Columbia, MD
About this business
Location details
8870 Columbia 100 Pkwy., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place. Clean room. Only kick on the place was the main entrance didn’t look like a main entrance. Looked more like a back door. Had to circle the building to be sure.
Business response:
Dear John, Thank you for taking the time to write a review of your stay at Extended Stay America. We are excited to know you like the place and the location of our hotel and that the cleanliness of your room is acceptable. However, we are sorry about your disappointment with the main entrance and the inconvenience this has caused. We will address the concern so we can improve and serve you better. We appreciate you being our guest and look forward to welcoming you back!Sincerely,Hotel Management
The bed was very uncomfortable. Time to change the mattress. Needs updating in the decor and kitchens are very much in need of replacing. The plug in bathroom didn’t work and front desk person was not there when checked out to let them know .
Business response:
Dear Melanie, Thank you for sharing your experience. Your feedback gives us the knowledge we need as we continually seek to improve our guest experience. We consistently receive praise for our service and hospitality; therefore, we apologize for falling short in your case. We will look into your concerns as we continually strive to ensure a flawless visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
Excellent facility with diligent staff that strives to make your stay a pleasant experience
Business response:
Dear William, We are flattered by your very kind review of Extended Stay America. All the team members are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management
Good Stay, Sort Dishes A fast trup to see friends. The hotel was clean and at a great location. There were however no dishes in the room.
The room was clean but had a loud paint smell
Business response:
Dear Allan, Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. Feedback like yours allows us to monitor and improve our guest experience continually. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management
I felt very uncomfortable, knowing that they were people hanging out in the stairwell exit late at night between 11pm-1:00am.
Business response:
Dear Ralph, We apologize for the discomfort you experienced due to the presence of individuals in the stairwell exit during late hours. We take the safety and security of our guests very seriously, and we appreciate you bringing this matter to our attention. We will address this issue with our security team to ensure that such incidents are properly managed and prevented in the future. Thank you for your feedback and for choosing Extended Stay America, and we hope that you were able to have a pleasant stay otherwise. Your co... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Parkway
How is Extended Stay America - Columbia - Columbia Parkway rated?
Extended Stay America - Columbia - Columbia Parkway has a 3.3 star rating with 2,207 reviews.
When is Extended Stay America - Columbia - Columbia Parkway open?
Extended Stay America - Columbia - Columbia Parkway is open now. It will close tomorrow at 12:00 a.m.