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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was throw up on the carpet just before my door
The front desk closed down around 11pm and left a note to call 0 if assistance was needed… not response to our call. We were locked out of the front door for 1 hour until a guest was leaving.
I spent all night trying to fight off the STINCH in the room. The entire Hotel STANK!! I mean REEKED of B.O!! I sprayed disinfectant that I had with me, air freshener, I sprayed the bed, the curtains, I even sprayed bleach on the floor and the odor just would not let up!
J'ai réservé via Expédia pour éviter d'avoir des problèmes. Je suis arrivé sur place très tard 23h20, la réceptionniste me dit qu'ils n'ont plus de chambre lit king comme j'avais réservé, elle me propose une chambre deux lits doubles, ... ça me vas mais non elle me charge des frais. J'ai du me battre longtemps pour avoir une chambre sans les frais. De plus la chambre était non-fumeur mais ça sentait beaucoup la fumée. C'était petit déjeuner inclus, la réceptionniste a dit ... ah oui déjeuner, et elle a ri. Elle a dit c'est p... read more
I killed about 20 roaches will never stay here again it stinks the tub was dirty just a mess
Business response:
Dear Monique, Thank you for choosing to stay with us. We're sorry to hear about your recent experience. While we adhere to strict industry protocols for cleanliness and pest prevention, we will have the room you stayed in professionally inspected and treated as a precautionary measure. We appreciate you taking the time to share your concerns, and we hope to have the opportunity to welcome you again for a much-improved stay. Sincerely, Hotel Management
Mattress on the floor? Really? Average Love the free parking & location Love the price Did not love the bed. It was a box spring with mattress on the floor. No bed frame. Never seen anything like that at any hotel. I would of asked for upgrade but too tired.
Overbooked
Business response:
Dear Angela, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience caused by the overbooking situation during your stay. We understand how frustrating it can be to face unexpected changes, and we apologize for any disruption this may have caused to your plans. We will share your feedback with our team, and we appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Manage... read more
I was disappointed. The room is smaller than pics, upon entering the kitchen counter was disgusting! With stains , scratches and chipped up counter tops! Microwave looks rusty, the bathroom counter top had green stains on it as well as was cracked! The toilet had black stains! On arrival they refused to let me use the bathroom in the lobby, so I ended up peeing on myself! No recliner chair in room as in picture. When complained to front desk during day, was told to let them know if I want to check out! So I booked 6 nights b... read more
Business response:
Dear Carole, Thank you for taking the time to share your experience. We're sorry to hear that your stay did not meet expectations. Your feedback has been shared with the relevant teams to help ensure future guests do not encounter similar issues. We recognize the importance of a clean, well-maintained, and welcoming environment and remain committed to upholding those standards. Concerns regarding service and communication will also be addressed as part of our ongoing efforts to enhance the guest experience. We appreciate you... read more
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.