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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smells like an old wet ashtray. Hard beds. Bad attempt at updating bathroom. Soft spots in drywall painted over.
Business response:
Dear Mike, Thank you for sharing your observations. We value your feedback and regret any discomfort you encountered. Rest assured, we will address these concerns to ensure a more enjoyable experience for our guests. Your insights are invaluable as we strive for continuous improvement. We hope for another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Rooms are dated. They had no kitchen items not even a coffee maker the first rooms mattress smelled like human pee the second room smelled of underarms and sweat.
Business response:
Dear Priscilla, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our plans. Moreover, we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope you will revisit, as we welcome anothe... read more
The room smelled like smoke and there was a distinct odor of food in the room. This was unacceptable and does not warrant a favorable review.
Business response:
Dear Karen, Thank you for choosing us and sharing your feedback. We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we regret that the room did not meet your expectations. We understand the importance of a comfortable and pleasant environment. Please know that we take your comments seriously, and we will address the concerns raised to ensure a more enjoyable experience for our guests in the future. Sincerely,Hotel Management
Disgusting Actual dirt in the sheets. Colorful urine-stained sheets. Artful cigarette burns on countertops and sinks. Delightful hole patterns in blackout curtains. Drawer front falling off. Questionable greasy substance on the table. Not sure what my shoes were sticking to on the floor. If it had not been after midnight, and having paid nearly 200$ for the room, we would have left to find another place to stay.
Business response:
Dear Guest, Thank you for taking the time to share your review of your stay at our hotel. We are sorry to hear that your experience did not meet your expectations, and we would like to offer our sincerest apologies for any inconvenience caused. Our goal is to provide exceptional accommodations and friendly, responsive service to all our guests. We have shared your feedback with our team to ensure that these issues are addressed and do not happen again in the future. We appreciate your valuable feedback and hope you will cons... read more
Overall friendship but the dogs pwners need to colect their excrement
Business response:
Dear Asiatu, Thank you for staying with us and posting your review. We are glad you enjoyed most of your stay; however, we apologize for the inconvenience caused by the outlined issue. We will review this instance with the appropriate individuals and follow up to determine how we can enhance our service to our guests. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management
Curry smell, roaches crawling just extremely poor overall.
Business response:
Dear Paul, thank you for being our guest. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.