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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing
Business response:
Dear Brian, Thank you for staying with us and sharing your feedback. We are glad to know that your experience met your expectations. We strive to provide each guest with an exceptional visit, and it was a pleasure hosting you. We look forward to your next stay at Extended Stay America!Sincerely,Hotel Management
Poor value, poor choice When I checked in, the front desk staff accidentally gave me a key to someone else's room. When I discovered the mistake and came back, no apologies or embarrassment. Another day, my hand was covered in sticky goo from opening the front door handle and when I informed the front desk, they had no intention of cleaning it. The room could have used some thorough vacuuming. I could overhear the couple next door's argument. The front desk made me insist on having the them print out my receipt. They seem in... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the mix-up with your room key, cleanliness concerns, and the lack of responsiveness from our team. These are certainly not the standards we strive to maintain, and we deeply regret the inconvenience caused. We understand how frustrating these situations must have been, and we are taking immediate steps to address them with our staff. Your feedback is invaluable to us, and we are committed to impr... read more
Checking in was fairly simple but other than that it was stressful being here.
Business response:
Dear Jovany, Thank you for choosing us for your recent accommodation. We are pleased you had a smooth check-in. However, we are genuinely disappointed that we did not meet your expectations. We wish we had an opportunity to make it right for you while you were here so we could make the most of your visit. We value your feedback and hope you will give us the opportunity to host you again so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Didn’t like cockroaches.
Business response:
Dear Raye,Thank you for sharing your feedback regarding your stay at Extended Stay America. We sincerely apologize for the issue you encountered. Please know that we take pest control seriously and follow the most rigorous cleanliness standards. This is not the experience we aim to provide, and we will ensure our control measures are thoroughly maintained. We appreciate your understanding and hope to welcome you back soon for a seamless stay.Sincerely,Hotel Management
Have you ever wanted to sleep at a bus station? Probably one of the worst hotel stays in my life. I have no idea what is going on at this place, but literally people are walking, stomping, making noise, grunting and opening and closing doors non-stop all night. Literally at 3am when I was woken up by doors opening and closing in the hallway my room was in, above and below my room as well, very hard to sleep, and was very unsettling. A broken table leg and a weird smell were the least of my issues with this hotel that looked ... read more
Business response:
Dear Guest,Thank you for sharing your experience. We are truly sorry to hear your stay was disrupted and that we fell short of providing the restful environment you expected. Noise disturbances, maintenance issues, and unpleasant odors do not reflect our standards, and we are addressing these concerns immediately with our team. Your comfort and satisfaction are incredibly important to us, and we apologize for the impact this experience had on your stay. We understand your frustration and would value the opportunity to provid... read more
The bed was awful! The bathroom wasn’t clean. We didn’t even shower. Checkin in, the guy didn’t say hello, I asked him if he could charge another card and instead he charged the card on file when i specifically said to not do that, the woman next to him refunded me right then and there- thanks have to wait for my $100 to go back into my account after a holiday weekend when I have bills coming out. The man to didn’t say a word when he gave us our keys. The absolute worst experience! The whole hotel smelled bad. I felt really ... read more
Business response:
Dear Lucy, Thank you for sharing your feedback. We regret to hear that your recent stay did not meet your expectations. The issues you’ve described regarding cleanliness, service, and billing are concerning, and we understand how they impacted your experience. Please know that your comments are being reviewed carefully to address these matters. We are committed to improving and ensuring a more positive experience for future guests. We appreciate your feedback and hope for the opportunity to provide you with a better experien... read more
Stink smell terrible
Business response:
Dear Arnold, Thank you for your feedback. We sincerely apologize for the unpleasant odor you encountered during your stay. Maintaining a fresh and clean environment is a top priority, and we regret that this was not your experience. Your comments will be addressed with our housekeeping team to ensure improvements are made. We hope to have the chance to provide a more comfortable stay in the future.Sincerely,Hotel Management
There was a group of people there that tried to rob me in the parking lot. I left early. Beautiful room. Unsafe area. I only stayed hours . What a waste
Business response:
Dear Melanie, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.