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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all, we didn't know extended stay means the rooms will only be cleaned once every 14 days. Also, free breakfast was a joke, although they advertise this being a smoke free place, every night after midnight we would get a strong smell of weed to the point that we couldn't breath and had to walk outside for a fresh air. Bathroom smelled like crap and carpet was filthy. Will never stay and this property again.
Business response:
Murad, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams to ensure we are well poised to serve you better in the future. We have also taken note of your comments regarding our complimentary grab-and-go breakfast offerings for any future changes. We are hopeful for another opportunity to wel... read more
There is a kitchenette with frig, stove, and microwave, but there are no pots, pans, plates, cups, or silverware. So there isn't much use in having a kitchenette. Worse, there was no coffee maker in the room. The breakfast they serve downstairs is just a granola bar. There never seems to be anybody at the front desk.
Business response:
Christopher, thank you for sharing your feedback. We are sorry for your disappointment with our in-suite amenities. We also regret learning that our front desk staff member was not available during your visit. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Managemen... read more
I didnt like being told that they were overbooked and didnt have any rooms when i arrived. I didnt like being given a dirty room with no sheets and being told to dress the bed myself with new sheets. I didnt like the dead cockroach on my window sill. I didn't like the no breakfast when the website says free breakfast on it.
Business response:
Paul, thank you for your candid evaluation. We regret your disappointment with your guest room and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments. Sincerely, Hotel Management
Dirty, bugs
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Unclean, smelly, terrible hotels.com service Canceled the reservation. Every part of the room has a different smell. We tried 2 different rooms and both were unclean. We were told we get a refund and still haven’t gotten it. Hotels.com has been very UNHELPFUL. Have gone through 2 customer service agents. Moral of story, dont stay at this hotel and dont go through hotels.com
Business response:
Molly, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hop... read more
Don't take room 205! The shower didn't work, door lock is broken, refrigerator door is dirty & beaten up, night table looks like someone was practicing their knife skills.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The room was dirty and fixtures were old and dusty. Will never stay there again. I want a refund asap
Business response:
Dear value Guest! Thank you for bringing this issue to our attention. Please accept my sincere apology for regarding room condition, I can understand your frustration. We pride ourselves in giving the best possible guest experience, and I’m sorry we fell short in this instance. My name is Muzzaffar Khan and I am the General Manager at Extended Stay America – please give me a call on 301-725-3877 ( If somehow you could not get in touch with me please leave the message and I will get back with you ASAP) when you have a spare m... read more
It was very dirty and the bathtub was clogged.
Business response:
Marita, thank you for the review of your visit. We are sorry to read about your experience and apologize for the issues in your suite. Your feedback will be discussed with our housekeeping and maintenance teams to take appropriate actions. It is never our intention to cause any discomfort, and we hope you will allow us to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.