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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible experience... Horrible. The room they gave us was a dirty, dingy, smoke infested bleep hole. We specifically requested non smoking since we can't stand cig. smoke. The person working behind the front desk couldn't understand English which made trying to get another room almost impossible, but since they didn't have any other rooms available we asked for a refund. The person working the desk acted like he understood even less English at that time. We ended up driving around for over an hour plus trying to find a hote... read more
The first and last time I use Travelocity's 50% When I made the reservation for the "secret deal" I was told this was a 3star hotel. Then I paid and was told the name, so I thought maybe this was a nice Extended Stay America. Upon arrival, I saw this was hardly a 2star and the place was dirty, floor was sticky, it had only one queen bed when I expected either 2 full/queens or a king. Poor choice on my part to trust Travelocity in this "deal".
The online description is totally false . The overall experience was bad! The room had an odor, and the room just wasn't up to par.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you felt your room was not up to par. Your comments were reviewed by the staff, and we will hold a training session to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Terrible! No room was available when we checked in. Thanks for nothing hotels.con
What a night ! When we first arrived I waited 15 minutes for the guy to stop folding sheets and help me. Once being helped he assigned me to the first room. The room was filthy, urine in the toilet, trash by the front door and no sheets. So we went back and got another room. We went in the second room to find no sheets and a urine stain in the bed. That was unacceptable, so we went down and got another room. This room was better but service was terrible and so were the rooms.
Sleepless in Laurel I would not stay here again. The entire hotel smelled of cigarettes but worse than that, I requested the second floor and was told no. I was then put at the very end of the hallway next to an exit. I could hear people in the hall throughout the night and several times people tried to open my door. I did not sleep much, to say the least, and in the morning as I went to leave I noticed that my door was open slightly even though I locked it. If I had not flipped the metal latch someone could have gotten in. ... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that our staff was unable to provide you with a room on the second floor, and that you did not feel safe during your stay with us. In response to your feedback, I will work with my security staff to ensure that we are better monitoring our property at night. As well, I will work with my staff to ensure that we are accommodating guests to fulfill their requests as best we can. Thank you for sharing your... read more
very nice getaway The room was nice clean quiet its just the fornt desk person didin know anything took two hours just to get a room thats the only thing that needs working on
nightmare the worst hotel, dont ever stay there
The Worse One Yet I came to check in after a LONG DAY Of running around only to find out that I had to wait about 2-3 hours before I finally got a room. When I arrived a male at the desk by the name of Rudy was helping a party of 8 that was in front of me. Rudy never checked the computers, could hardly speak English and could not only help them but didn't do much for me either. Due to the fact that Rudy had didn't have any knowledge about computers made anybody that had to check in pointless. He had to call his manager sever... read more
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.4 star rating with 1,176 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.