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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy mala experiencia, el staff muy lento para hacer el check in y las habitaciones son sucias y ruidosas.
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Monique, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. We are sorry for any issues you experienced and the inconvenience caused. We never want a guest to leave unhappy. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, General Manager
worst stay ever. No housekeeping NONE., breakfast was a granola bar. Loud parties going on in rooms. So bad that the fire department had to come and had to evacuate the rooms at 2 AM. Place was a mess. WIFI extremely slow. Will not ever use this hotel again.
Business response:
I was disheartened to read that we did not live up to your expectations, and we apologize for the noise issues you encountered while you were here and regret the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. To respect the privacy of our guests, our housekeeping service is conducted on a weekly basis, and we are happy to provide this at your request for a minimal fee. I hop... read more
Poor service, forced to relocate We cancelled this reservation and opted to stay in a neighboring Extended Stay due to a bad experience we had the weekend prior. No one was at the desk when we arrived. After waiting 20 minutes, someone showed up and we were told - at 5:30 p.m. - that our room wasn't cleaned yet and we would have to relocate.
Business response:
Elizabeth, thank you for the constructive comments. We apologize that we missed the mark and failed to deliver the responsive service that you deserved. We assure you that this is not typical of our service and we will definitely use your review to make improvements. Please consider a future stay so that we can better demonstrate our commitment to service excellence. Sincerely, General Manager
never again it was late we needed to stop and sleep while traveling. we booked the stay on hotels .com. got a room and that part was easy. when we got to the place some guy was there and gave us a dirty used room. we were upset because we were tired. but thank God we went down and got a clean room and slept and got out fast.
Not great My stay was short but i never will be back. Housekeeping was not good because i stay two nights they never came to clean make the beds and put clean towels and last day they knock on my door that i need to be out because they will charge extra if i pay i dont like nobody rush me special if the service was not good. Not even have a coffee machine or hair dryer. I dont recomend it
Just NASTY It was not a good hotel. The first room they had us in the bed sheets look like old blood in it so they transferred us to another room. Which in the other room the freezer door had so much dirt on it it was just funky.
Good enough on a budget Good spot if you are just trying to get some sleep for a night or two and on a budget. No 24 hour office hours so you cannot checkout before 7am. Breakfast is basic and the rooms are clean but older. Easy access to the freeway and places to eat are very close.
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.