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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs!!!! By far the worst experience I've ever had at a hotel. The room we stayed although looked clean had roaches that came out immediately once the lights were turned out. I found them crawling around the kitchen area and then found several on the bed. My son woke up to one crawling on him. I went to the front to let them know and we did change rooms, however; my children and I were unable to sleep after that. Although the staff was friendly and did what they could to fix the situation I will never stay here again.
Business response:
Jennifer, thank you for your candid evaluation. We are sorry we failed to provide you the clean & comfortable suite you expected when you selected our hotel for your lodging needs. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing well-appointed suites can be achieved and to prevent this from happening again. We are confident your experience will excee... read more
The room we reserved was not available for our stay. We booked two bed room and only had one queen bed available. They blamed the error on hotels.com.
Business response:
Thank you for your feedback. We apologize for the mix-up with your reservation and for not able to accommodate you in the room of your choice. Please be assured that we have shared your feedback with our front desk team, and we’re investigating the problem to make improvements so that this does not happen again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Elevator smelled of urine, hallway smelled of garbage, facility had no ice machine on property
Business response:
Cory, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Also, your feedback has been discussed with the housekeeping team to be more diligent in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ... read more
Rooms were musty and Room 109 has a horribly strong pee smell. Such a room should not be provided to clients until the odor is removed.
Business response:
Jamo, we sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Terrible Hotel! They are not professional The “SO CALL BREAKFAST” is just the name. Hallway carpets need to be shampooed as they stink...
Business response:
Ben, thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We value your observation and have shared with the respective team. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The front desk clerk was rude The front desk clerk was rude and the rooms smelled like mildew, I checked out as soon as I checked in
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the cleanliness and service issues you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a stay you deserve. Sincerely, Hotel Manage... read more
There was nowhere else Because of the weather, flights out of Baltimore were cancelled and at 8 p.m. when I needed a room the airport hotels were filled. I finally got a room about 20 miles away. This room had no drinking glass or cup, no coffee pot, no TV remote, no toiketries. The toilet was not secured to the floor and rocked if sat on. The valve behind it dripped and was leaving a puddle. I emptied out one of my prescription bottles, rinsed it and used it as my drinking glass. Escaped as early as I could. The desk people... read more
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations.We are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at the time of check-in, we are sorry. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Sheets look like it was not changed from the previous visitor
Business response:
Patti, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
May as well go to a motel 8 I asked about a cot before paying online and when I checked in and got the thumbs up. When I needed the cot 2 days into my stay I was informed that they don’t have any. I even had written documentation of my request. Totally unprofessional Room smelled No real breakfast with the room - only muffins
Business response:
Mark, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.