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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets look like it was not changed from the previous visitor
Business response:
Patti, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
May as well go to a motel 8 I asked about a cot before paying online and when I checked in and got the thumbs up. When I needed the cot 2 days into my stay I was informed that they don’t have any. I even had written documentation of my request. Totally unprofessional Room smelled No real breakfast with the room - only muffins
Business response:
Mark, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
I needed a place to stay on short notice, and went with this Extended Stay based on past experiences and its location. The location was alright. The overall property and room was less then desirable. Would not recommend it unless you need the location.
Business response:
We are sorry for not meeting your expectations with our facilities and regret the inconvenience it caused. We value your feedback as it will help us improve our guest experience moving forward. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Nice and Friendly Staff The staff was nice and professional. However, the facility was mediocre and run down. Metal on the front doors is chipped away. Kitchen counter tops needs to be replaced along with the kitchen sick. The facility is just blah. No frills or thrills. The staff was awesome, everyone I encountered was professional, friendly and courteous. I give them a 5 stars, but the building and rooms not so much.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Extended stay America Room smellled terrible, breakfast was basically non exisistant.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Friendly staff Hotel staff was friendly. The room was dated. Reasonably priced, however I would probably choose another location.
Business response:
We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
TV was not working, clerk did not answer the phone from the room. Walked to the front desk, clerk said try the cable, it was the cable. Unacceptable constant noise from room above on second floor throughout the night.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your candid feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
I left after 3 hours. Men were coming and Going from the room next to me all 3 hours. Walls are paper thin.
Business response:
Rich, please accept our sincere apology for the difficulties you encountered with the noise caused by unruly guests who were also staying in the hotel. Our front desk is always available to answer questions and resolve issues. We want our guests to enjoy a good night's sleep, so we would have welcomed the opportunity to address the noise issues while you were still here. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.4 star rating with 1,176 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.