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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just ok... I typically stay at the one in Annapolis but choose this one randomly. It was quiet but the room was dirty...had stains on the floor, someone's old wash cloth was left in the shower, one of the pillow cases didn't look clean and we weren't given enough towels or any wash cloths. Probably won't stay here again unless I had to. Guy at the front desk was slow on the computer side but friendly.
would not have extended my stay It was the worst experience ever. As a former Hotel Manager, This by far is the worst experience yet. Not only did they made a mistake on my reservation, i ended up paying extra money for one day.
Not the best but not the worst Not quite what I expected. The room was okay; bed was really uncomfortable and the entire hotel smelled like a stale pack of cigarettes.
Terrible Professionalism I was falsely charged a higher amount and was not told this happened, I found out by receiving a credit. They did not have the room I reserved (queen) and was given a double room to share with my 6'4 spouse. There were stains on the floor, no one came to clean the room, and we did not have a remote to the tv. The breakfast they refer too is fruit and granola bars. There is no manager because she recently resigned so when I attempted to discuss my dissatisfaction regarding my original reservation and ... read more
The hotel is absolutely too expensive for what it looks like if you can't get a deal on this room I wouldn't stay here again inside looks like a motel
Never again. Staff seemed indifferent and disinterested. Building reeked of smoke.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed that we didn't exceed your expectations. As this hotel’s manager, I can assure you that I have retrained our front desk staff to make sure we are providing each guest with professional customer service. Additionally, I will be working closely with our housekeeping staff to ensure we are thoroughly eliminating smoke odors. Our team is committed to satisfying our guests, so we are very thankful for you... read more
Very Bad Experience I wanted to get away for a night.. Take a breather. When I checked in and was given my room key, I walked into a room that was dirty and beds unmade. Then I was given a key to anther room and walked in on another guest sleeping; how embarrassing! This was my first and will be my last stay at Extended Stay. Not again!
Worse hotel to stay at Worse hotel ever. States full kitchen, was more like 1/4 of a kitchen. Bed was very uncomfortable.
Never Stay! My stay was a complete disgrace! This hotel claims to have free breakfast, not notating that its is a Grab-and-Go. The online websites you can reserve a room for are apparently not accurate of what is actually available just to get someone in their doors. Stains on the sheets, desk attendant one was new and had such a slow check-in and one desk attendant who was sleep instead of setting up for the Grab-and-Go breakfast at 6AM. Poor service!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I will also work with our front desk staff to ensure that each guest receives professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for a... read more
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.