Extended Stay America - Columbia - Northwest/Harbison

Business response:

Thank you for posting a review of your recent stay with us. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America on your trip to our city. We are delighted to know you had a great stay with us and that you were impressed with our location as it was close to many restaurants and shopping venues which made for a memorable visit. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We apologize for the maintenance issues you encountered and for your disappointment. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen again. Please know, the coffee maker and kitchenware for your suite is available and kept at the front desk to ensure cleanliness. We appreciate your feedback and hope to see you again soon on your next visit this way. Sincerely, Hotel Management 

Business response:

Thank you for selecting us. Although your rating suggests your stay was a pleasant one, we are sorry for the disappointment you had with concerning the pool. Please know we will verify the information on the website is current and accurate so our guests are aware of our offerings. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased to know our location worked well for your needs and that you had a pleasant visit. However, we are sorry you didn't experience the best from one of our associates. We have followed up with our team to make sure we do not disappoint you in the future. Thanks again, and we hope to welcome you back in the future. Sincerely, Hotel Management