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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location in relation to the highway. Exterior was very attractive. Unfortunately, the room wasn't clean to my expectations. Previous patrons hair in the bathroom, drain was clogged, not sure I'd stay at a ESA again
Business response:
Thank for being our guest. Although you liked our convenient highway location, we regret our hotel did not meet your expectations and you felt we were lacking in cleanliness. We appreciate you letting us know what we could do better and hope you will reconsider another visit, as we would love the opportunity to make a better impression on you. Sincerely, Hotel Management
The two bedroom suite with kitchen had a great layout for families. Cleanliness was good, but the drains were slow, iron and ironing board broken, and generally the place was in need of a refresh. The breakfast was very sparse and coffee watery.
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I liked the actual room itself the spacing and setup was nice.I didn't like that one light didn't work because someone cut the cord and when I went to turn on the sink the knob fell off well it was never attached. Where my room was I could hear everything in the lobby and outside in the parking lot which was a little disruptive to my sleep.
Business response:
Thank you for taking the time to share your feedback. We apologize for the issues you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
I like the space that was available in the queen suite ... very spacious... I didn’t like the sofa bed very uncomfortable I could feel the springs in the mattress... TVs weren’t what o expected... for such spacious room I expected bigger TVs
Business response:
Thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. But it seems we missed meeting some of your expectations. We regret any disappointment and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Good place to stay, very kind staff, the please was clean
Business response:
Thank you for the fantastic feedback about your stay at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with the cleanliness of our property. We appreciate the outstanding review and look forward to your future visit. Sincerely, Hotel Management
Location is convenient to many stores and restaurants.
Business response:
Thank you for the wonderful feedback of Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our ideal location close to many places. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Room is very clean only problem is the stove barly work staff very friendly
Business response:
Keyshia, thank you for being our guest at Extended Stay America. We are delighted to know you were impressed with the cleanliness of our accommodations and that you appreciated our associates. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management
Stay America I waited at the counter in the lobby to check in approximately 10 minutes. I saw the hostess on the side. She did not say, "I'll be with you in a minute." When she finally came to the counter, she seemed to be in a bad mood and was not welcoming. The room was clean and everything else was excellent.
Business response:
Thank you for being our guest at Extended Stay America. We are sorry you did not have a positive experience with our front desk associate. Be assured, we have shared your comments with this associate to be more diligent going forward. However, we are happy to know you liked our accommodations and had a pleasant visit. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,929 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.