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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Everything was very nice and the staff was great. I would definitely recommend staying here to my friends.
Business response:
It is delightful to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you again for recommending us, and we look forward to your next stay! Sincerely, Hotel Management
I didn't expect it to be quite so Bare Bones and basic. The bathtub and bathroom were dirty.
Business response:
Thank you for evaluating your stay. We regret your disappointment with the in-room amenities. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. We're also sorry for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team to be more diligent with their efforts movi... read more
Front desk checking in & out was slow. No one was working the desk at approximately 7:45 pm so I had to wait for more than 5 minutes before someone showed up to work the desk. Check-out was slow because they were training. Clean room, great space
Business response:
Thank you for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the cleanliness of your room. However, we are sorry for the issues that inconvenienced you during check-in, and we apologize for this unnecessary delay. We realize the importance of a first impression, and we hope to have the opportunity of making your next visit with us outstanding. Sincerely, Hotel Management
Service was ok but they need some serious upgrades I booked this hotel due to the location that was recommended by a friend who lives nearby. The area is nice and I felt safe at all times. The photos of the outside make it look nicer than it is. The lobby is fine and front desk people were friendly, if not overly so. Upon check in, we were given the rules "no smoking, no dogs," just as a large dog entered the front door. It did not have any indication of being a service animal but I didn't say anything. When we got to our "n... read more
Business response:
Christine, thank you for being our guest. We apologize for the difficulties you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. On a positive note, we are happy you liked our great location and our courteous associates. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerel... read more
I saw bugs in the room, smoke detectir was hanging from the ceiling and the siao.package was already opened but left.
Business response:
Dear Travelgirl, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The tube in room 209 had some purple stuff in it. Shows that is wasn’t cleaned out. The grab n go breakfast bar should have some kind of juice for the little kids to drink .
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their work. Your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We appreciate your business and hope to have an opportunity of welcoming you back for a memorable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,256 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.