Extended Stay America - Columbia - Northwest/Harbison

Business response:

Nika, thank you for choosing Extended Stay America. We're glad to know you liked your comfortable room and that you were pleased with our affordable rates. However, we're sorry for the maintenance issues you encountered in your room. We have discussed your feedback with the concerned team to fix the problem immediately. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Monica, thank you for choosing Extended Stay America for your needs. It is a delight to know you were happy with the comfort of your well-appointed room and that you experienced a good night’s sleep in your comfy bed. Thank you once again for the review, and we look forward to welcoming you back for an exceptional stay. Sincerely, Hotel Management 

Business response:

Alexandra, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked your well-kept room and were impressed with our courteous associates. However, we are sorry your sleep was disturbed due to noise. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America on your trip. It's great to see that we were able to meet all of your expectations. Thank you for mentioning our helpful front desk staff. We work hard to make everything perfect from the time you check in, and our team appreciates being recognized for succeeding. We appreciate your review and look forward to having you as our guest next time. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you had a pleasant stay with us and liked your well-kept room. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a pleasant stay with us. However, we are sorry for the inconveniences you had. Your feedback has been discussed with our housekeeping team to be more diligent going forward. Also, we receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We appreciate yo... read more