Extended Stay America - Columbia - Northwest/Harbison

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

Josh, thank you for posting a review of your stay. We’re sorry for the cleanliness issues you experienced while you were here and for not meeting some of your expectations. Please be assured we have shared your feedback with our housekeeping team, and we will be more diligent with our efforts moving forward. Also, know every room in our hotel have a full-size refrigerator which includes ice trays for our guests' convenience and that is why we do not have an ice machine on our property. We hope you will consider giving us a s... read more

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Robb, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Mike, thanks for choosing us. Although you liked your room, we are sorry you weren't happy with our early check-in policy. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Nichol, thank you for your excellent review of Extended Stay America. We are glad to know that our associates went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time to recognize the successful efforts of our staff. Thanks for the recommendation. We look forward to welcoming you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and our entire team would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Wendy, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant and hope we have the pleasure of hosting you again. Sincerely, Hotel Management