Extended Stay America - Columbia - Northwest/Harbison

Business response:

Nichol, thank you for your excellent review of Extended Stay America. We are glad to know that our associates went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time to recognize the successful efforts of our staff. Thanks for the recommendation. We look forward to welcoming you back the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We sincerely apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest or staff member may come in contact with Mother Nature, even though we do have regular pest control treatments to prevent this from happening. We appreciate your feedback, and our entire team would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Wendy, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thanks for your visit. We are happy to know your overall experience was good, but we are sorry for being unable to meet all of your expectations. We hope you give us another chance to provide you with a better impression of our hotel in the near future. Sincerely, Hotel Management 

Business response:

Brian, thank you for sharing your kind rating. It is great to see you enjoyed your visit and that you were satisfied with all that we have to offer at Extended Stay America. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Sunshine, thank you for sharing your feedback. We sincerely apologize that we couldn’t meet your expectations for an excellent stay. Your feedback for the television set and the service are discussed with our team in an effort to improve our performance going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Youa, thank you for being our guest at the Extended Stay America. Although you liked our affordable prices, we are truly sorry that your room was not up to par. We appreciate you bringing this to our attention and want to assure you we are working to address these issues. We hope you will consider a return visit as we would love the opportunity to make it up to you. Sincerely, Hotel Management 

Business response:

James, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management